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Contacting Customer Service

Frequently Asked Questions

If you have a query about our services or policies please check our Frequently Asked Questions

Reservation Contact Numbers

If you want to speak to an agent please click on the relevant country below for details on the telephone number, per minute cost and opening hours of our support lines.

However please note that any changes to your flight (only before online check-in takes place) can be made online by visiting the Manage My Booking section on our homepage. If you want to contact us with a query/compliment/complaint please contact our Customer Service Department.

Where are you calling from?

Ireland

Don't want to pay for a telephone call?
New Booking/General queries:
To make a new booking remember you can do so by going online to http://www.ryanair.com/. To change a booking, add items of baggage, sports equipment, priority boarding, this can all be done on the web using Manage My Booking (only before online check-in takes place). If you have a question why not check out our frequently asked questions.



However if you still want to speak to an agent you can call on the following number:

1520 444 004 - €0.15/min incl. VAT
Calls from mobiles and other networks may cost more.
Our lines are open Mon - Fri, 9:00 - 18:00 GMT , Sat 10:00 – 17:00 GMT and Sun 11.00 – 17.00 GMT.

Priority Assistance
If you have problems using the site or need assistance when booking online and would like to speak to an agent you can call on the following number:

1550 92 70 30 - €0.95 per minute
Calls from mobiles and other networks may cost more.
Our lines are open Mon - Fri, 8:00 - 19:00 GMT, Sat 10:00 – 18:00 GMT and Sun 10:00 – 17:00 GMT
Do you have a complaint regarding our premium rate number - click here
Our customer service number for complaints regarding our Premium Rate number is as follows 0818 303030, charged at the national rate. You can also contact us on Ryanairpriority@ryanair.com. Only complaints in relation to our Irish Premium rate number will be addressed on this email queue, please note that this will be strictly adhered to...

UK

Don't want to pay for a telephone call?
New Booking/General queries:
To make a new booking remember you can do so by going online to http://www.ryanair.com/. To change a booking, add items of baggage, sports equipment, priority boarding, this can all be done on the web using Manage My Booking (only before online check-in takes place). If you have a question why not check out our frequently asked questions.



However if you still want to speak to an agent you can call on the following number:

0871 246 0000 - 10p per minute
Calls from mobiles and other networks may cost more.
Our lines are open Mon - Fri, 9:00 - 18:00 GMT , Sat 10:00 – 17:00 GMT and Sun 11.00 – 17.00 GMT.

Priority Assistance
If you have problems using the site or need assistance when booking online and would like to speak to an agent you can call on the following number:

0905 566 0000 - £1.00 per minute
Calls from mobiles and other networks may cost more.
Our lines are open Mon - Fri, 8:00 - 19:00 GMT, Sat 10:00 – 18:00 GMT and Sun 10:00 – 17:00 GMT
Do you have a complaint regarding our premium rate number - click here
Our customer service number for complaints regarding our Premium Rate number is as follows 0844 2098715, £0.05 per minute. Please note that booking requests, general enquiries or general complaints will not be handled on this line. This policy will be strictly adhered to.

Germany

Don't want to pay for a telephone call?
New Booking/General queries:
To make a new booking remember you can do so by going online to http://www.ryanair.com/. To change a booking, add items of baggage, sports equipment, priority boarding, this can all be done on the web using Manage My Booking (only before online check-in takes place). If you have a question why not check out our frequently asked questions.



However if you still want to speak to an agent you can call on the following number:
0900 116 0500 - German speaking - 62c per minute
Calls from mobiles and other networks may cost more.
Our lines are open Mon - Fri, 9:00 – 18:00 CET. Sat, 10:00-17:00 CET

Priority Assistance
If you have problems using the site or need assistance when booking online and would like to speak to an agent you can call on the following number:

0900 116 0600 - German speaking - €1.86 per minute
Calls from mobiles and other networks may cost more.
Our lines are open Mon - Fri, 9:00 – 19:00 CET. Sat, 10:00-18:00 CET

Austria

Don't want to pay for a telephone call?
New Booking/General queries:
To make a new booking remember you can do so by going online to http://www.ryanair.com/. To change a booking, add items of baggage, sports equipment, priority boarding, this can all be done on the web using Manage My Booking (only before online check-in takes place). If you have a question why not check out our frequently asked questions.



However if you still want to speak to an agent you can call on the following number:

0900 210 240 - German speaking - 61c per minute
Calls from mobiles and other networks may cost more.
Our lines are open Mon - Fri, 9:00 – 18:00 CET. Sat 10:00-17:00

Priority Assistance
If you have problems using the site or need assistance when booking online and would like to speak to an agent you can call on the following number:

0900 420 211 - German speaking - €1.35 per minute
Calls from mobiles and other networks may cost more.
Our lines are open Mon - Fri, 9:00 – 19:00 CET, Sat 10:00-1800 CET

France

Don't want to pay for a telephone call?
New Booking/General queries:
To make a new booking remember you can do so by going online to http://www.ryanair.com/. To change a booking, add items of baggage, sports equipment, priority boarding, this can all be done on the web using Manage My Booking (only before online check-in takes place). If you have a question why not check out our frequently asked questions.



However if you still want to speak to an agent you can call on the following number:

0892 562 150 - French speaking - 34c per minute
Calls from mobiles and other networks may cost more.
Our lines are open Mon - Fri, 9:00 - 18:00 CET, Sat 10:00 – 17:00 CET and Sun 11:00 – 17:00 CET.

Priority Assistance
If you have problems using the site or need assistance when booking online and would like to speak to an agent you can call on the following number:

0899 460 204 - French speaking - €1.34 connection €0.34 per minute
Calls from mobiles and other networks may cost more.
Our lines are open Mon - Fri, 08:00 – 19:00 CET, Sat 10:00 – 18:00 CET and Sun 10:00 – 17:00 CET

Belgium-Français

Don't want to pay for a telephone call?
New Booking/General queries:
To make a new booking remember you can do so by going online to http://www.ryanair.com/. To change a booking, add items of baggage, sports equipment, priority boarding, this can all be done on the web using Manage My Booking (only before online check-in takes place). If you have a question why not check out our frequently asked questions.



However if you still want to speak to an agent you can call on the following number:

0902 33 660 - French speaking - €1.00 per minute
Calls from mobiles and other networks may cost more.
Our lines are open Mon - Fri, 9:00 - 18:00 CET, Sat 10:00 – 17:00 CET and Sun 11:00 – 17:00 CET.

Priority Assistance
If you have problems using the site or need assistance when booking online and would like to speak to an agent you can call on the following number:

0903 88 660 - French speaking - €1.50 per minute
Calls from mobiles and other networks may cost more.
Our lines are open Mon - Fri, 08:00 – 19:00 CET, Sat 10:00 – 18:00 CET and Sun 10:00 – 17:00 CET

Belgium-English

Don't want to pay for a telephone call?
New Booking/General queries:
To make a new booking remember you can do so by going online to http://www.ryanair.com/. To change a booking, add items of baggage, sports equipment, priority boarding, this can all be done on the web using Manage My Booking (only before online check-in takes place). If you have a question why not check out our frequently asked questions.



However if you still want to speak to an agent you can call on the following number:

0902 33 600 - English speaking - €1.00 per minute
Calls from mobiles and other networks may cost more.
Our lines are open Mon - Fri, 9:00 - 18:00 CET, Sat 10:00 – 17:00 CET and Sun 11:00 – 17:00 CET.

Priority Assistance
If you have problems using the site or need assistance when booking online and would like to speak to an agent you can call on the following number:

0903 88 600 - English speaking - €1.50 per minute
Calls from mobiles and other networks may cost more.
Our lines are open Mon - Fri, 08:00 – 19:00 CET, Sat 10:00 – 18:00 CET and Sun 10:00 – 17:00 CET

Netherlands

Don't want to pay for a telephone call?
New Booking/General queries:
To make a new booking remember you can do so by going online to http://www.ryanair.com/. To change a booking, add items of baggage, sports equipment, priority boarding, this can all be done on the web using Manage My Booking (only before online check-in takes place). If you have a question why not check out our frequently asked questions.



However if you still want to speak to an agent you can call on the following number:

0900 04 00 860 - English speaking - €0.45 per minute
Calls from mobiles and other networks may cost more.
Our lines are open Mon - Fri, 9:00 - 18:00 CET, Sat 10:00 – 17:00 CET and Sun 11:00 – 17:00 CET.

Priority Assistance
If you have problems using the site or need assistance when booking online and would like to speak to an agent you can call on the following number:

0900 04 00 856 - English speaking - €0.70 per minute
Calls from mobiles and other networks may cost more.
Our lines are open Mon - Fri, 08:00 – 19:00 CET, Sat 10:00 – 18:00 CET and Sun 10:00 – 17:00 CET

Hungary

Don't want to pay for a telephone call?
New Booking/General queries:
To make a new booking remember you can do so by going online to http://www.ryanair.com/. To change a booking, add items of baggage, sports equipment, priority boarding, this can all be done on the web using Manage My Booking (only before online check-in takes place). If you have a question why not check out our frequently asked questions.



However if you still want to speak to an agent you can call on the following number:

0690 982 213 - Hungarian speaking. – 155 HUF per minute
Calls from mobiles and other networks may cost more.
Our lines are open Mon - Fri, 08:00 -18:00 CET, Sat 10:00 – 17:00CET and Sun 11:00 – 17:00CET.

Priority Assistance
If you have problems using the site or need assistance when booking online and would like to speak to an agent you can call on the following number:


0690 900 753 - Hungarian speaking – 458 HUF per minute
Calls from mobiles and other networks may cost more.
Our lines are open Mon - Fri, 08:00 – 20:00 CET, Sat 10:00 – 18:00 CET and Sun 10:00 – 17:00 CET

Italy

Don't want to pay for a telephone call?
New Booking/General queries:
To make a new booking remember you can do so by going online to http://www.ryanair.com/. To change a booking, add items of baggage, sports equipment, priority boarding, this can all be done on the web using Manage My Booking (only before online check-in takes place). If you have a question why not check out our frequently asked questions.



However if you still want to speak to an agent you can call on the following number:

899 55 25 89 - Italian speaking - €0.12 per call + €0.97 per minute - Per sbloccare clicca qui 
Calls from mobiles and other networks may cost more.
Our lines are open Mon - Fri, 9:00 - 18:00 CET, Sat 10:00 – 17:00 CET and Sun 11:00 – 17:00 CET..

Priority Assistance
If you have problems using the site or need assistance when booking online and would like to speak to an agent you can call on the following number:

899 48 24 82 - Italian speaking - €0.00 per call + €1.21 per minute - Per sbloccare clicca qui
Calls from mobiles and other networks may cost more.
Our lines are open Mon - Fri, 08:00 – 19:00 CET, Sat 10:00 – 18:00 CET and Sun 10:00 – 17:00 CET

Spain

Don't want to pay for a telephone call?
New Booking/General queries:
To make a new booking remember you can do so by going online to http://www.ryanair.com/. To change a booking, add items of baggage, sports equipment, priority boarding, this can all be done on the web using Manage My Booking (only before online check-in takes place). If you have a question why not check out our frequently asked questions.



However if you still want to speak to an agent you can call on the following number:

00 44 871 2460011 - Spanish speaking - Calls cost £0.10 per minute plus international calling rates and network extras.
Our lines are open Mon - Fri, 08:00 – 19:00 CET, Sat 10:00 – 18:00 CET and Sun 10:00 – 17:00 CET.

 

Sweden

Don't want to pay for a telephone call?
New Booking/General queries:
To make a new booking remember you can do so by going online to http://www.ryanair.com/. To change a booking, add items of baggage, sports equipment, priority boarding, this can all be done on the web using Manage My Booking (only before online check-in takes place). If you have a question why not check out our frequently asked questions.



However if you still want to speak to an agent you can call on the following number:

0900 100 0550 - English speaking - 4 SEK per minute
Calls from mobiles and other networks may cost more.
Our lines are open Mon - Fri, 9:00 - 18:00 CET, Sat 10:00 – 17:00 CET and Sun 11:00 – 17:00 CET.

Priority Assistance
If you have problems using the site or need assistance when booking online and would like to speak to an agent you can call on the following number:

0900 100 0750 - English speaking - 15 SEK per minute
Calls from mobiles and other networks may cost more.
Our lines are open Mon - Fri, 08:00 – 19:00 CET, Sat 10:00 – 18:00 CET and Sun 10:00 – 17:00 CET. Please be aware that your telephone provider might charge you extra costs, contact your telephone provider for detailed tariff information, as we have no influence on this. In case of payment problems with your telephone bill you can call 0850 522068. Here you get only answers for questions about your phone bill.

Norway

Don't want to pay for a telephone call?
New Booking/General queries:
To make a new booking remember you can do so by going online to http://www.ryanair.com/. To change a booking, add items of baggage, sports equipment, priority boarding, this can all be done on the web using Manage My Booking (only before online check-in takes place). If you have a question why not check out our frequently asked questions.



However if you still want to speak to an agent you can call on the following number:

820 040 02 - English speaking - 4.50 NOK per minute (incl VAT)
Calls from mobiles and other networks may cost more.
Our lines are open Mon - Fri, 9:00 - 18:00 CET, Sat 10:00 – 17:00 CET and Sun 11:00 – 17:00 CET.

Priority Assistance
If you have problems using the site or need assistance when booking online and would like to speak to an agent you can call on the following number:

820 750 04 - English speaking - 14.00 NOK per minute (incl VAT)
Calls from mobiles and other networks may cost more.
Our lines are open Mon - Fri, 08:00 – 19:00 CET, Sat 10:00 – 18:00 CET and Sun 10:00 – 17:00 CET

Finland

Don't want to pay for a telephone call?
New Booking/General queries:
To make a new booking remember you can do so by going online to http://www.ryanair.com/. To change a booking, add items of baggage, sports equipment, priority boarding, this can all be done on the web using Manage My Booking (only before online check-in takes place). If you have a question why not check out our frequently asked questions.



However if you still want to speak to an agent you can call on the following number:

0600 190 55 - English speaking - €0.51 per minute
Calls from mobiles and other networks may cost more.
Our lines are open Mon - Fri, 9:00 - 18:00 CET, Sat 10:00 – 17:00 CET and Sun 11:00 – 17:00 CET.

Priority Assistance
If you have problems using the site or need assistance when booking online and would like to speak to an agent you can call on the following number:

0600 190 44 - English speaking - €1.53 per minute
Calls from mobiles and other networks may cost more.
Our lines are open Mon - Fri, 08:00 – 19:00 CET, Sat 10:00 – 18:00 CET and Sun 10:00 – 17:00 CET

Poland

Don't want to pay for a telephone call?
New Booking/General queries:
To make a new booking remember you can do so by going online to http://www.ryanair.com/. To change a booking, add items of baggage, sports equipment, priority boarding, this can all be done on the web using Manage My Booking (only before online check-in takes place). If you have a question why not check out our frequently asked questions.



However if you still want to speak to an agent you can call on the following number:

703 303033 - Polish speaking - 2.08 PLN per minute incl. VAT. Ryanair is the service provider.

Calls from mobiles and other networks may cost more.
Our lines are open Mon - Fri, 9:00 – 18:00 CET. Sat 10:00 - 17:00 CET

Priority Assistance
If you have problems using the site or need assistance when booking online and would like to speak to an agent you can call on the following number:

703 703007 - Polish speaking - 4.92 PLN per minute incl. VAT. Ryanair is the service provider.
Calls from mobiles and other networks may cost more.
Our lines are open Mon - Fri, 9:00 – 19:00 CET  Sat 10:00 - 18:00 CET

Rest of the World

Don't want to pay for a telephone call?
New Booking/General queries:
To make a new booking remember you can do so by going online to http://www.ryanair.com/. To change a booking, add items of baggage, sports equipment, priority boarding, this can all be done on the web using Manage My Booking (only before online check-in takes place). If you have a question why not check out our frequently asked questions.



However if you still want to speak to an agent you can call on the following number:

+ 44 871 246 0002 – English speaking. Calls cost £0.10 per minute plus international calling rates and network extras.
Our lines are open Mon - Fri, 09:00 - 18:00 GMT, Sat 10:00 – 17:00 GMT and Sun 11:00 – 17:00 GMT.
 

Special Assistance Contact Numbers

Passengers requiring special assistance or who are of reduced mobility must pre-advise their condition and pre-book any assistance (if required) through the Ryanair Special Assistance Phone Line.

If you want to speak to an agent please click on the relevant country below for details on the telephone number, per minute cost and office opening hours.

Please note that only calls related to special assistance requests will be handled on these line, general queries on Ryanair flights or bookings or any other topics outside special assistance requests will not be handled on this line.

Where are you calling from?

Ireland

If you have a question why not check out our frequently asked questions. Search FAQs

However if you still want to speak to an agent you can call on the following number:

01 2480858 - National rate

Calls from mobiles and other networks may cost more. Our lines are open Mon – Fri 09:00-17:55 GMT. Please note that our lines are closed Saturday and Sunday.

UK

If you have a question why not check out our frequently asked questions. Search FAQs

However if you still want to speak to an agent you can call on the following number:

+44 871 2460003 - £0.10 per minute from UK Landline

Calls from mobiles and other networks may cost more. Our lines are open Mon – Fri 09:00-17:55 GMT. Please note that our lines are closed Saturday and Sunday.

Germany

If you have a question why not check out our frequently asked questions. Search FAQs

However if you still want to speak to an agent you can call on the following number:


0180 5566200 – €0.14 per minute for calls from German fixed network, mobile rates max. 0,42 € per minute.

Our lines are open Mon - Fri, 9:00 - 18:00 CET. Sat, 10:00- 17:00

Austria

If you have a question why not check out our frequently asked questions. Search FAQs

However if you still want to speak to an agent you can call on the following number:

0900 070045 – €0.27 per minute

Calls from mobiles and other networks may cost more. Our lines are open Mon - Fri, 9:00 - 18:00 CET. Sat, 10:00 - 17:00

France

If you have a question why not check out our frequently asked questions. Search FAQs

However if you still want to speak to an agent you can call on the following number:

0891 460046– €0.23 per minute

Calls from mobiles and other networks may cost more. Our lines are open Mon - Fri, 9:00 - 18:00 CET, Sat 10:00 – 17:00 CET and Sun 11:00 – 17:00 CET.

Belgium-Français

If you have a question why not check out our frequently asked questions. Search FAQs

However if you still want to speak to an agent you can call on the following number:

0900 88087 – €0.50 per minute

Calls from mobiles and other networks may cost more. Our lines are open Mon - Fri, 9:00 - 18:00 CET, Sat 10:00 – 17:00 CET and Sun 11:00 – 17:00 CET.

Belgium-English

If you have a question why not check out our frequently asked questions. Search FAQs

However if you still want to speak to an agent you can call on the following number:

0900 88088 – €0.50 per minute

Calls from mobiles and other networks may cost more. Our lines are open Mon - Fri, 9:00 - 18:00 CET, Sat 10:00 – 17:00 CET and Sun 11:00 – 17:00 CET.

Netherlands

If you have a question why not check out our frequently asked questions. Search FAQs

However if you still want to speak to an agent you can call on the following number:

0900 0401396 – €0.20 per minute

Calls from mobiles and other networks may cost more. Our lines are open Mon - Fri, 9:00 - 18:00 CET, Sat 10:00 – 17:00 CET and Sun 11:00 – 17:00 CET.

Hungary

If you have a question why not check out our frequently asked questions. Search FAQs

However if you still want to speak to an agent you can call on the following number:

0690 982 014 –Hungarian speaking - 25 FT per minute

Calls from mobiles and other networks may cost more. Our lines are open Mon - Fri, 9:00 - 18:00 CET, Sat 10:00 – 17:00 CET and Sun 11:00 – 17:00 CET.

Italy

If you have a question why not check out our frequently asked questions. Search FAQs

However if you still want to speak to an agent you can call on the following number:

899 200 000 – €0.12 connection fee and €0.31 per minute landline/€0.48 per minute mobile

Our lines are open Mon - Fri, 9:00 - 18:00 CET, Sat 10:00 – 17:00 CET and Sun 11:00 – 17:00 CET.

Spain

If you have a question why not check out our frequently asked questions. Search FAQs

However if you still want to speak to an agent you can call on the following number:

902 585230 – €0.09 per minutes, taxes included

Calls from mobiles and other networks may cost more. Our lines are open Mon - Fri, 08:00 – 19:00 CET, Sat 10:00 – 18:00 CET and Sun 10:00 – 17:00 CET.

Poland

If you have a question why not check out our frequently asked questions. Search FAQs

However if you still want to speak to an agent you can call on the following number:

703 203 100 - 1.29 PLN per minute incl. VAT. Ryanair is the service provider.

Calls from mobiles and other networks may cost more. Our lines are open Mon - Fri, 9:00 - 18:00 CET. Sat 10:00 - 17:00 CET

Sweden

If you have a question why not check out our frequently asked questions. Search FAQs

However if you still want to speak to an agent you can call on the following number:

0900 100 5550 – 3.00 SEK per minute

Calls from mobiles and other networks may cost more. Our lines are open Mon - Fri, 9:00 - 18:00 CET, Sat 10:00 – 17:00 CET and Sun 11:00 – 17:00 CET. Please be aware that your telephone provider might charge you extra costs, contact your telephone provider for detailed tariff information, as we have no influence on this. In case of payment problems with your telephone bill you can call 0850 522068. Here you get only answers for questions about your phone bill.

Norway

If you have a question why not check out our frequently asked questions. Search FAQs.

However if you still want to speak to an agent you can call on the following number:

820 330 01 – 3.50 NOK per minute

Calls from mobiles and other networks may cost more. Our lines are open Mon - Fri, 9:00 - 18:00 CET, Sat 10:00 – 17:00 CET and Sun 11:00 – 17:00 CET.

Finland

If you have a question why not check out our frequently asked questions. Search FAQs

However if you still want to speak to an agent you can call on the following number:

0600 190 66 - €0.36 per minute

Calls from mobiles and other networks may cost more. Our lines are open Mon - Fri, 9:00 - 18:00 CET, Sat 10:00 – 17:00 CET and Sun 11:00 – 17:00 CET.

Rest of the World

If you have a question why not check out our frequently asked questions. Search FAQs

However if you still want to speak to an agent you can call on the following number:

+44 871 2460003 – International call costs

Calls from mobiles and other networks may cost more. Our lines are open Mon - Fri, 9:00 - 17:55 GMT, Sat 10:00 – 17:00 GMT and Sun 11:00 – 17:00 GMT.

Refunds

If you wish to apply for a refund following the cancellation of your flights or if your flight is delayed more than 3 hours and you choose not to fly.

Click here for information regarding our refund policy

Click here and complete the refund application form

EU261 - Flight Cancellation and Delay

Have I a Claim under EU261? - Click here to see if you are entitled to claim

Passengers with a valid claim for expenses click here to access Ryanair's EU261 Claim Form

Insurance Letters

Compliments or General Complaints

Please send a fax to +353 1 812 1676

Or by post to the following address

Customer Service Department
PO Box 11451
Swords
Co Dublin
Ireland

Or via our Contact Form

Mishandled or Damaged Baggage

Click here to submit your baggage claim online.

Please retain all receipts as you will be required to forward receipts once your online claim has been accepted.

Click here to access Worldtracer - Mishandled Baggage Tracing System

Queries - Inflight Sales

If you have a complaint regarding goods purchased onboard please write to

In-flight Sales
Ryanair Corporate Head Office
Dublin Airport
Co. Dublin
Ireland

Registered Address and VAT No

Ryanair Ltd.
Registered Office:
Ryanair Corporate Head Office
Dublin Airport
Co. Dublin
Ireland

Registered in Ireland No. 104547
Ryanair Ltd V.A.T. Registration number:  4749148U

 



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