General Terms & Conditions of Carriage
General Terms & Conditions of Carriage
Corporate Head Office
Airside Business Park
Effective Date: 27 Jan 2014
We”, “our”, “ourselves” and “us” means Ryanair Limited of Corporate Head Office, Dublin Airport, Co. Dublin, Ireland.
“You”, “your” and “yourself” means any person, except members of the crew, whom we have agreed to carry on a flight bearing our Airline Designator Code. (See also definition for “Passenger”).
“AIRLINE DESIGNATOR CODE” means either the two letter code ‘FR’ or the three letter code ‘RYR’ which identify us as an air carrier.
“BAGGAGE” means your personal property accompanying you in connection with your flight. Unless otherwise specified, it consists of both your Checked and Unchecked Baggage.
“BAGGAGE IDENTIFICATION TAG” means a document issued solely for identification of your Checked Baggage.
“BOARDING PASS” means the on-line document entitled “Boarding Pass” printed out by you or on your behalf prior to each flight or such alternative format which may be issued by ourselves or our handling agents at an airport served by us.
“CHECK-IN DEADLINE” means the time limits specified by us by which time you must have obtained your Boarding Pass and, where applicable, completed any visa/document checks, paid any Checked Baggage fees and/or excess baggage charges and deposited your Checked Baggage at a Bag-Drop.
“CHECKED BAGGAGE” means Baggage of which we take custody and for which we have issued a Baggage Identification Tag.
“CONFIRMATION/ITINERARY” means our website frame headed “Itinerary” setting out a “Flight Reservation Number” and showing “Status: Confirmed” and/or the document headed “Ryanair Travel Itinerary” as sent to the e-mail address used in your booking, in both cases specifying passenger name(s), flights, dates, timings and routes of the flights you have booked with us.
“CONVENTION” means the Montreal Convention 1999.
“DAMAGE” includes death, wounding, or bodily injury to a Passenger or loss, partial loss, theft or other damage to baggage, arising out of or in connection with carriage or other services incidental thereto performed by us.
“REGULATIONS” mean those regulations as set out in the document captioned “Ryanair Regulations on Specific Subjects” from time to time in force (click here).
“PASSENGER” means a person whom we have agreed to carry on a flight, as identified by means of the issue of a Confirmation/Itinerary (See also definition of “you”, “your” and “yourself”).
“SDR” means a Special Drawing Right as defined by the International Monetary Fund. (The current value of this currency unit may be found in the financial pages of major newspapers.)
“UNCHECKED BAGGAGE” means any of your Baggage other than Checked Baggage.
Except as provided in Articles 2.2 and 2.3, these Terms & Conditions of Carriage apply only on those flights, or flight segments, where our name or Airline Designator Code is indicated on the Confirmation/Itinerary for that flight or flight segment.
2.2 OVERRIDING LAW
2.2.1 These Terms & Conditions of Carriage are applicable unless they are inconsistent with applicable law in which event such law shall prevail.
2.2.2 If any provision of these Terms & Conditions of Carriage is invalid under any applicable law, the other provisions shall nevertheless remain valid to the extent that the remaining provisions are capable of standing without the provision ruled invalid.
2.3 TERMS & CONDITIONS PREVAIL OVER REGULATIONS
In the event of any inconsistency between these Terms & Conditions of Carriage and our Regulations, these Terms & Conditions of Carriage shall prevail.
2.4 GOVERNING LAW AND JURISDICTION
Except as otherwise provided by the Convention or applicable law, your contract of carriage with us, these Terms & Conditions of Carriage and our Regulations shall be governed by and interpreted in accordance with the laws of Ireland and any dispute arising out of or in connection with this contract shall be subject to the jurisdiction of the Irish Courts.
3.1 GENERAL PROVISIONS
3.1.1 We will provide carriage only to the Passenger(s) named on the relevant Confirmation/Itinerary. We will require you to prove your identity and otherwise comply with our Regulations concerning documentation.
3.1.2 Flight bookings made through one of our reservations centres are subject to a Call Centre Booking Fee and is payable on a per person/ per one-way flight basis at the level set out in our Table of Fees. Except as provided for in Article 10.2 or 10.3 below, this fee is non-refundable.
3.1.3 An infant fee is charged in respect of all infants under 24 months old who are not permitted for safety reasons to occupy a seat. Infants must be under 24 months old at the time of both outbound and return flights. This fee is payable on a per person/ per one-way flight basis at the level set out in our Table of Fees. Except as provided for in Article 10.2 or 10.3 below, this fee is non-refundable.
3.1.4 A reservation made for a flight operated by us is not transferable unless, in accordance with our regulations, you have arranged with us to change one or more names on the Confirmation/Itinerary and paid the applicable name change fee(s). (click here for Regulations concerning Flight and Name Changes).
3.1.5 A reservation made for a flight operated by us is valid only for the flight(s), date(s) and route specified on the Confirmation/Itinerary and cannot be used with any other carrier. However, flights may be changed in accordance with our regulations subject to payment of the applicable flight change fee(s) plus any difference in price between the total amount originally paid and the total amount due for the new booking that may be available at the time. (click here for Regulations concerning Flight and Name Changes)..
3.2 OUR NAME AND ADDRESS
Our name may be abbreviated to our Airline Designator Code, or otherwise as shown on the Confirmation/Itinerary. Our address is Corporate Head Office, Airside Business Park, Swords, Co. Dublin, Ireland.
3.3.1 Contact will be made with Passengers via the e-mail address, and occasionally by text message to the mobile number, as provided at the time of making the reservation in respect of schedule change(s), flight cancellation or general correspondence. Evidence of dispatch of the text message/e-mail will be deemed to be evidence of receipt.
3.3.2 If you have not provided us with a valid e-mail address, you should re-check your outward/return flight timings via the "Manage My Booking" facility on http://www.ryanair.com/ or with one of our call centres between 24 and 72 hours prior to scheduled time of departure.
3.3.3 Any complaints or claims will be accepted by mail, fax or by using the applicable online claim forms found on http://www.ryanair.com/lt/questions/contacting-customer-service. Unless otherwise specifically requested, you are advised to submit copies of any documents only, as documents will not be retained or returned.
3.4 PERSONAL DATA
You recognise that personal data has been given to us for the purposes of: making a reservation, obtaining ancillary services such as hotel reservations and car rental, developing and providing services such as special facilities for persons with reduced mobility, facilitating immigration and entry procedures and making available such data to government agencies, in connection with your travel. For these purposes you authorise us to retain and use such data and to transmit it to our own offices, government agencies or the providers of the above mentioned services. Your personal data will not be used for marketing activities without your prior permission.
Fares apply only for carriage from the airport at the point of origin to the airport at the point of destination, unless otherwise expressly stated. Fares do not include ground transport service between airports and between airports and town terminals. Your fare will be calculated in accordance with our tariffs in effect on the date of payment for travel on the specific dates and itinerary shown on it. Should you change your itinerary or dates of travel, this may impact the amount to be paid.
4.2 TAXES, FEES & CHARGES
4.2.1 Airport passenger service charges, security levies, government taxes (including but not limited to United Kingdom Air Passenger Duty) and any fees levied by ourselves for a specific service in respect of a flight to be operated by us and undertaken by you shall be payable by you at the levels prevailing at the time you make your reservation.
If you do not travel, you may apply in writing within one month for a full refund of government taxes paid subject to the Government Tax Refund Administration Fee at the level set out in our Table of Fees. All other monies paid are non-refundable.
4.2.2 Taxes, fees and charges imposed on air travel are constantly changing and can be imposed after the date that your reservation has been made. If any such tax, fee or charge is introduced or increased after your reservation has been made you will be obliged to pay it (or any increase) prior to departure. Alternatively, you can choose not to travel and a full refund will be processed. Similarly, if any such tax, fee or charge is abolished or reduced such that it no longer applies to you, or a lesser amount is due, you will be entitled to claim a refund of the difference from us.
Fares, taxes, fees and charges are payable in the currency of the country of origin of travel unless another currency is indicated by us at or before the time payment is made, for example, because of the non-convertibility of the local currency. We may at our discretion, accept payment in another currency.
Ryanair guarantees the currency exchange rate at the time of booking the ticket. This exchange rate will not change. If you do not choose Ryanair's currency exchange rate you may be exposed to negative currency fluctuations between the time you make your booking and when your card issuing bank converts the transaction, as in most cases the currency conversion occurs a number of days after the date of booking the booking.
4.4 VALUE ADDED TAX (‘VAT’)
No VAT applies to fares or fees relating to international journey. However, prices shown for fares and related fees are subject to VAT on Italian, French, Spanish, Portuguese, German, Polish and Greek domestic routes at applicable government rates. A VAT receipt will be automatically forwarded for all such domestic flight bookings.
5.1 Without prejudice to Article 5.2, passengers with disabilities or reduced mobility are not refused carriage on the basis of such disability or reduced mobility. Acceptance for carriage of young persons travelling alone, incapacitated persons, pregnant women, persons with illness, blind or visually impaired passengers or other people requiring special assistance is subject to specific prior arrangement with us pursuant to our Regulations. (click here for Regulations concerning these subjects).
5.2 Passengers with disabilities or reduced mobility or their representative should contact us with details of any special assistance needs they may have on the day of booking or as soon as such needs become known but at least forty-eight (48) hours prior to travel. We will then make all reasonable efforts to verify whether there is a reason which is justified on the grounds of safety which would prevent such Passenger being accommodated on the flight(s) concerned and, if so, make reasonable efforts to propose an acceptable alternative. In accordance with Regulation (EC) No. 1107/2006 we may refuse, on the grounds of disability or of reduced mobility to embark a disabled person or a person with reduced mobility only in order to meet applicable safety requirements or if the size of the aircraft or its doors makes the embarkation or carriage of that disabled person or person with reduced mobility physically impossible. Once any special assistance and needs have been accepted by us, we will provide embarkation and in-flight assistance in accordance with Regulation (EC) No. 1107/2006 , and a disabled person or a person with reduced mobility who is denied embarkation on the grounds of his or her disability or reduced mobility and any person accompanying this person will be offered the right to reimbursement or re-routing as provided for in Regulation (EC) No. 261/2004 (click here for the text setting out these rights) provided that all safety requirements are met. (click here for Regulations concerning the carriage of passengers with reduced mobility or blind/vision impaired passengers).
6.1 All flights operate with allocated seating, we reserve the right to assign or reassign seats at any time, even after boarding of the aircraft. This may be necessary for operational, safety or security reasons.
6.2 All passengers are required to check-in online on http://www.ryanair.com/ and print out their boarding passes. From the 01st April 2014 certain customers will be able to download a mobile boarding pass for the fee set out in our Consolidated Table of Fees .
From the 8th April 2014 onwards online check-in will open 30 days before each scheduled flight departure time for customers who purchase an allocated seat. Customers who do not wish to select and purchase an allocated seat, can check-in online between 7 days and 2 hours before each booked flight and will be randomly allocated a seat free of charge. Once a passenger has checked in online they can reprint or download their boarding pass up to two (2) hours before each scheduled flight departure time. Each Boarding Pass must be printed and presented on an individual A4 page. Customers who fail to check-in online within the above deadlines will be charged an Airport Check-In fee at the rate set out in our Consolidated Table of Fees. Customers who do not present a boarding pass at the airport will be charged a Boarding Pass Re-Issue fee at rate set out in our Consolidated Table of Fees
6.3 If you fail to present a valid Boarding Pass at airport security or at the boarding gate and there is sufficient time to re-issue you with an alternative form of Boarding Pass, you will be charged a Boarding Pass re-issue fee at the rate set out in our Consolidated Table of Fees. All passengers departing from Moroccan airports must present their Boarding Pass at the local airport check-in facility.
6.4 All non-EU/EEA citizens must have their travel documents checked and Boarding Pass stamped at our Visa/Document Check Desk before going through airport security.
6.5 Any applicable Checked Baggage fees and/or excess baggage charges must be paid and your Checked Baggage deposited at a Bag-Drop desk no later than forty (40) minutes prior to scheduled departure. Standard opening of Bag-Drop desks is two hours before scheduled departure.
6.6 You must produce valid travel documentation matching the details on your Boarding Pass for all flights both at airport security and at the boarding gate.
6.7 You should be at the boarding gate at least thirty (30) minutes prior to scheduled departure. Boarding closes twenty (20) minutes prior to departure. If you arrive later than this at the boarding gate you will not be accepted for travel. For travel on a later flight, you will be required to make and pay for a new reservation.
6.8 If you have purchased “Priority Boarding”(click here for Regulations concerning Priority Boarding) and report to the boarding gate no less than thirty (30) minutes prior to flight departure you will be able to proceed towards the aircraft before passengers who have not.
6.9 You must not carry hot drinks aboard the aircraft or consume your own alcohol on board.
6.10 You may not smoke in any part of an aircraft operated by us. Failure to adhere to this stipulation may result in severe criminal penalties being brought against you as well as all disruption costs being claimed against you.
6.11 We will not be liable to you for any loss or expense incurred due to your failure to comply with Articles 6.1 to 6.6 above.
7.1.1 We may refuse to conclude a contract of carriage with you or your Baggage if we have notified you in writing that we would not at any time after the date of such notice carry you on our flights.
7.1.2 We may also refuse to carry you or your Baggage if one or more of the following have occurred or we reasonably believe may occur:
18.104.22.168 such action is necessary in order to comply with any applicable government laws, regulations, or orders;
22.214.171.124 the carriage of you or your Baggage may endanger or affect the safety, health, or materially affect the comfort of other passengers or crew;
126.96.36.199 your mental or physical state or attitude, behaviour or demeanour, including your impairment from alcohol or drugs, presents a hazard or risk to yourself, to passengers, to crew, or to property;
188.8.131.52 you have committed misconduct on a previous flight, and we have reason to believe that such conduct may be repeated;
184.108.40.206 you have refused to submit to a security check;
220.127.116.11 you have not paid the applicable fare, taxes, fees or charges;
18.104.22.168 you owe us any money in respect of a previous flight owing to payment having been dishonoured, denied or recharged against us;
22.214.171.124 you do not appear to have valid travel documents, may seek to enter a country through which you may be in transit, or for which you do not have valid travel documents, destroy your travel documents during flight or refuse to surrender your travel documents to the flight crew, against receipt, when so requested;
126.96.36.199 you cannot prove that you are the person named in the Boarding Pass;
188.8.131.52 you fail to observe our instructions with respect to safety or security.
184.108.40.206 you have smoked, or attempted to smoke, on a previous flight with us.
If we have, in the reasonable exercise of our discretion under this Article 7.1.2 refused to carry you on the basis of any of the above, or have removed you en route, we may cancel the remaining unused portion of your Ticket and you will not be entitled to further carriage. We will not be liable for any consequential loss or damage alleged due to any such refusal to carry
You may check in some Checked Baggage for a fee (click here for Regulations concerning Checked Baggage) and may carry one item of Unchecked Baggage free of charge into the aircraft cabin (click here for our Regulations concerning Cabin Baggage), subject always to the conditions and limitations set out in such Regulations.
8.2 EXCESS BAGGAGE AND CARRIAGE OF CERTAIN ITEMS
You will be required to pay a charge for the carriage of Checked Baggage in excess of your personal Checked Baggage allowance and for any sports equipment, musical instruments and certain other items which we may elect to carry, all subject to our rates, conditions and limitations (click here for Regulations concerning Checked Baggage).
8.3 ITEMS UNACCEPTABLE AS BAGGAGE
8.3.1 You must not include in your Baggage:
220.127.116.11 items which are likely to endanger the aircraft or persons or property on board the aircraft, as more particularly set out in Article 8.10 below;
18.104.22.168 items the carriage of which is prohibited by the applicable laws, regulations or orders of any state to be flown from or to;
22.214.171.124 items which are reasonably considered by us to be unsuitable for carriage because they are dangerous, unsafe or by reason of their weight, size, shape or character, or which are fragile or perishable having regard to, among other things, the type of aircraft being used;
126.96.36.199 fish, game or hunting trophies;
188.8.131.52 paints, Christmas crackers, energy saving light bulbs, items with internal combustion engines including, but not limited to, chainsaws, model aircraft and lawnmowers;
8.3.2 You must not include in Checked Baggage money, jewellery, precious metals, keys, cameras, computers, medicines, spectacles, sunglasses, contact lenses, watches, mobile phones, personal electronic devices, negotiable papers, securities, cigarettes, tobacco or tobacco products or other valuables, business documents, passports and other identification documents or samples.
8.3.3 If, despite being prohibited, any items referred to in this Article 8.3 are included in your Baggage, we shall not be responsible for any loss or damage to such items.
8.4 RIGHT TO REFUSE CARRIAGE
8.4.1 We will refuse to carry as Baggage the items prohibited by Articles 8.3 and 8.10, and refuse further carriage of any such items upon discovery.
8.4.2 We may refuse to carry as Baggage any item reasonably considered by us to be unsuitable for carriage because of its size, shape, weight, content, character, or for safety or operational reasons, or the comfort of other passengers.
8.4.3 We may refuse to accept Baggage for carriage unless it is in our reasonable opinion properly and securely packed in suitable containers.
8.5 RIGHT OF SEARCH
8.5.1 For reasons of safety and security we may request that you permit a search and scan of your person and a search, scan or x-ray of your baggage. If you are not available, your baggage may be searched in your absence for the principal purpose of determining whether you are in possession of or whether your baggage contains any item described in Articles 8.3 above or 8.10 below.
8.5.2 If you are unwilling to comply with such request we may refuse to carry you and your baggage. In the event of that search or scan causes damage to you, or an x-ray or scan causes damage to your baggage, we shall not be liable for such damage unless due to our fault or negligence.
8.6 CHECKED BAGGAGE
8.6.1 Upon delivery to us of your Baggage which you wish to check we will take custody of, and issue a Baggage Identification Tag for, each piece of your Checked Baggage.
8.6.2 Checked Baggage must have your name or other personal identification affixed to it.
8.6.3 Checked Baggage will, whenever possible, be carried on the same aircraft as you, unless we decide for safety, security or operational reasons to carry it on an alternative flight. If your Checked Baggage is carried on a subsequent flight we will deliver it to you, unless applicable law requires you to be present for customs clearance.
8.7 UNCHECKED BAGGAGE
8.7.1 You may carry one cabin bag per passenger (no allowance for infants travelling on their parents lap) weighing up to 10kg with maximum dimensions of 55cm x 40cm x 20cm, plus 1 small bag up to 35 x 20 x 20 cms. (click here for Regulations concerning Cabin Baggage).
Extra/oversized cabin baggage will be refused at the boarding gate, or where available, placed in the hold of the aircraft for a fee at the level set out in our Regulations (click here for Regulations concerning Cabin Baggage). If you are unsure, check at the Bag-Drop desk before going through security. Ryanair accepts no responsibility for oversized cabin bags which are refused at the boarding gate and subsequently abandoned by you.
8.7.2 Objects which we deem unsuitable for carriage in the aircraft hold (such as delicate but small musical instruments, wedding dresses, hat boxes, etc.), and which do not meet the requirements set out in Article 8.7.1 above, may nevertheless be accepted for carriage in the cabin if they can be safely and conveniently secured into an extra seat which you have purchased for the specific purpose of same. To book an extra seat for such an item the word "ITEM SEAT" must be entered as the last name and "EXTRA" entered as the first name. EXTRA ITEM SEAT will then be displayed both in the reservation and on the on-line Boarding Pass. The accompanying passenger's travel document details must be entered during the on-line check-in process. There is no checked or cabin baggage allowance associated with the purchase of an extra seat. Reserved seating in emergency rows 1,16 and 17 may not be purchased if you have purchased an extra seat for item/comfort
8.8 COLLECTION AND DELIVERY OF CHECKED BAGGAGE
8.8.1 Subject to Article 8.6.3, you are required to collect your Checked Baggage as soon as it is made available at your destination. Should you not collect it within a reasonable time, we may charge you a storage fee. Should your Checked Baggage not be claimed within three (3) months of the time it is made available, we may dispose of it without any liability to you.
8.8.2 Only the bearer of the Baggage Identification Tag is entitled to delivery of the Checked Baggage.
8.8.3 If a person claiming Checked Baggage is unable to produce and/or identify the Baggage by means of a Baggage Identification Tag, we will deliver the Baggage to such person only on condition that he or she establishes to our satisfaction his or her right to the Baggage.
8.9 ANIMALS, CARGO AND HUMAN ASHES
8.9.1 We do not carry animals or cargo on our flights except for guide dogs on certain routes. (click here for Regulations concerning acceptance of assistance animals)
8.9.2 The carriage of ashes is permitted as cabin baggage, and may be carried in addition to your single permitted piece of normal cabin baggage provided that a copy of the death certificate and the cremation certificate accompanies them. You must ensure that the ashes are securely packaged in a suitable container with a screw top lid and protected against breakage.
8.10 PROHIBITED ARTICLES
8.10.1 Passengers are not permitted to carry the following articles into the security restricted area and the cabin of an aircraft:
184.108.40.206 Guns, Firearms & Weapons; any object capable, or appearing capable, of discharging a projectile or causing injury, including all firearms (pistols, revolvers, rifles, shotguns, etc.) Replica and imitation firearms, Component parts of firearms (excluding telescopic sighting devices & sights), air pistols, rifles and pellet guns. Signal flare pistols, Starter pistols, Toy guns of all types, compressed air and CO2 guns such as pistols, pellet guns, rifles,ball bearing guns, industrial bolt and nail guns, cross bows, catapults, harpoon and spear guns, Animal humane killers, stun or shocking devices, e.g. stun guns, tasers, stun batons,cattle prods, ballistic conducted energy weapons (laser), lighters shaped like a firearm.
220.127.116.11 Pointed/edged Weapons & Sharp Objects; pointed or bladed articles capable of causing injury, including axes & hatchets, cleavers, arrows and darts, crampons (grappling iron, hooked bar of iron, or plate with iron spikes used in mountaineering), harpoons & spears, ice axes & ice picks, ice skates, knives with blades of more than 6 cms including lockable or flick knives, ceremonial, religious and hunting knives, made of metal or any other material strong enough to be used as a potential weapon, meat cleavers, machetes, open razors and blades (excluding safety or disposable razors with blades enclosed in cartridge), sabres, swords and swordsticks, scalpels, scissors with blades more than 6 cms as measured from the fulcrum, ski and walking/hiking poles, throwing stars, tradesman's tools with a blade or a shaft of more than 6 cms that have the potential to be used as a pointed or edged weapon, e.g. drills and drill bits, box cutters, utility knives, all saws, screwdrivers, chisels, crowbars, hammers, pliers, wrenches/spanners, blow torches.
18.104.22.168 Blunt Instruments: any blunt instrument capable of causing injury, including tennis rackets, baseball and softball bats, clubs or batons - rigid or flexible - e.g. billy clubs, blackjacks (truncheon of leather covered lead with flexible shaft), night sticks & batons, cricket bats, golf clubs, hockey and hurley sticks, lacrosse sticks, kayak and canoe paddles, skateboards, billiard, snooker and pool cues, fishing rods, martial arts equipment, e.g. knuckle dusters, clubs, coshes, rice flails, num-chucks, kubatons, kubasaunts.
22.214.171.124 Explosives and flammable substances; any explosive or highly combustible substance which poses a risk to the health of passengers and crew or the security/safety of aircraft or property, including ammunition, blasting caps, detonators & fuses, explosives and explosive devices, replica or imitation explosive material or devices, mines & other explosive military store, grenades of all types. gas & gas containers, e.g. butane, propane, acetylene, oxygen - in large volume, fireworks, flares in any form and other pyrotechnics (including party poppers and toy caps), non safety matches, smoke generating canisters or cartridges, flammable liquid fuel, e.g. petrol/gasoline, diesel, lighter fluid, alcohol, ethanol, aerosol spray paint, turpentine & paint thinner, alcoholic beverages exceeding 70% by volume (140% proof)
126.96.36.199 Chemical and Toxic Substances: any chemical or toxic substances which pose a risk to the health of passengers and crew or the security/ safety of aircraft or property, including: acids and alkalis, e.g. spillable "wet" batteries, corrosive or bleaching substances - e.g. mercury, chlorine, disabling or incapacitating chemical, gases and sprays- e.g. mace, pepper spray, capsicum,tear gas, acid sprays, animal repellent sprays, radioactive material - e.g. medicinal or commercial isotopes, poisons, infectious or biological hazardous material - e.g. infected blood, bacteria and viruses, material capable of spontaneous ignition or combustion, fire extinguishers (excepting as authorised by fire protocols and as aircraft emergency equipment).
188.8.131.52 The carriage of liquids, aerosols and gels into the security restricted area of an airport and onboard aircraft is controlled in accordance with current EU Security Requirements.
8.10.2 The following items shall not be placed in Checked Baggage: Dynamite, gunpowder, explosives, including detonators, fuses, ammunition, grenades, mines blasting caps and plastic explosives. Replica and imitation firearms or toy guns of all types. Gases: propane, butane. Flammable liquids, including gasoline, methanol, flammable solids and reactive substances, including magnesium, firelighters, fireworks, flares and other pyrotechnics. Oxidizers and organic peroxides, including bleach, car body repair kits. Toxic or infectious substances, including rat poison, infected blood, radioactive material, including medicinal or commercial isotopes. Corrosives, including mercury, vehicle batteries, vehicle fuel system components which have contained fuel.
8.10.3 Any sharp objects in Checked Baggage should be securely wrapped to prevent injury to screeners and handling personnel.
9.1.1 The flight timings shown on your Confirmation/Itinerary or elsewhere may change between the date of reservation and the date of travel.
9.1.2 When we accept your booking, we will notify you of the scheduled flight timings in effect as of that time, and it will be shown on your Confirmation/Itinerary. It is possible we may need to change the scheduled flight timings after you have booked your flight. If you provide us with your e-mail address and an away contact number, we will endeavour to notify you of any changes by such means. In the situations not covered by Article 9.2 below, if, after you make your reservation, but before the date of travel, we change the scheduled departure time by more than three hours and this is unacceptable to you and we are unable to book you on an alternative flight which is acceptable to you, you will be entitled to a refund for all monies paid in respect of the time changed flight.
9.2 CANCELLATION AND DELAYS
9.2.1 Except as otherwise provided by the Convention or Regulation (EC) No. 261/2004, if we cancel a flight, fail to operate a flight reasonably according to schedule or cease to operate a route, we shall, at your option, either:
184.108.40.206 carry you at the earliest opportunity on another of our scheduled services on which space is available between the same routing points or, alternatively and exceptionally, and subject to specific agreement with you and to the exclusion of any other obligation, arrange for you to travel on one or more of our scheduled flights without making any additional charge either (i) via another airport served by us to your destination airport or (ii) from an alternate airport served by us to your destination airport or (iii) from your airport of origin to an alternate airport served by us within the same country as your original destination or (iv) from an alternate airport served by us to an alternate destination airport within the same country as your original destination; or
220.127.116.11 carry you on the same route to your final destination at a later date at your convenience subject to seat availability; or
18.104.22.168 make a refund in accordance with the provisions of Article 10.2.
9.2.2 If your flight is cancelled or delayed for at least two hours, we will provide you with the text stating your rights, particularly with regard to compensation and assistance. (click here for the text setting out these rights)
If, for reasons outside our control, we are unable to land at the airport at your destination and are diverted so as to land at another airport then the carriage by air shall, unless the aircraft continues to the original destination, be deemed to be completed when the aircraft arrives at that other airport. We shall, however, arrange or designate alternative transportation, whether by our own services or by other means of transportation specified by us to carry you to the original destination as set out in your Confirmation/Itinerary without additional cost.
9.4 DENIED BOARDING COMPENSATION
If we are unable to provide previously confirmed space, we shall provide compensation to those Passengers denied boarding on our flights in accordance with applicable law. If you are denied boarding we will provide you with the text stating your rights, particularly with regard to compensation and assistance. (click here for the text setting out these rights).
Except as provided in Articles 4.2, 10.2, 10.3 and 10.4 of these Terms & Conditions, all monies paid for flights operated by ourselves (incl. all monies paid for optional services provided by ourselves) are non-refundable.
10.2 INVOLUNTARY REFUNDS
Except as otherwise provided by the Convention or Regulation (EC) No. 261/2004 (click here for the text setting out these rights), if we cancel a flight, fail to operate a flight reasonably according to schedule or cease to operate a route, we shall make a refund to you in respect of each sector shown in the Confirmation/Itinerary which has not been utilised for any of these reasons. The amount of refund shall be equal to the fare paid plus any associated taxes, fees and charges paid.
10.3 DEATH OF AN IMMEDIATE FAMILY MEMBER WHO IS NOT TRAVELLING
In the case of a bereavement of an immediate family member (spouse, civil partner, mother, father (including step parents), mother/father in law, brother, sister (including step siblings), brother/sister in law, child (including step child), grandparent or grandchild) within 28 days of intended travel we will, upon application made as soon as reasonably practicable but in any event by the proposed date of travel and accompanied by a copy of the applicable death certificate, make a refund in line with Article 10.2.
10.4 DEATH OR SERIOUS ILLNESS OF A BOOKED PASSENGER
In the event of the serious illness of a passenger making it impossible to travel (or death), the reservations of the affected passenger and of persons travelling on the same booking reference may, at our discretion, be refunded or, as appropriate, modified by our waiving any restriction or fee on changing flights upon suitable documentary evidence produced to us in advance of the date of travel.
If, in our reasonable opinion, you conduct yourself aboard the aircraft so as to endanger the aircraft or any person or property on board, or obstruct the crew in the performance of their duties, or fail to comply with any instructions of the crew including but not limited to those with respect to smoking, alcohol or drug consumption, or behave in a manner which we reasonably believe may cause or does cause discomfort, inconvenience, damage or injury to other passengers or the crew, we may take such measures as we deem reasonably necessary to prevent continuation of such conduct, including restraint. You may be disembarked and refused onward carriage at any point, and may be prosecuted for offences committed on board the aircraft.
11.2 PORTABLE ELECTRONIC DEVICES
Small portable electronic devices (weighing less than 1 kilo) may be used during all stages of a flight if Flight Mode is selected. For safety reasons, laptops and larger portable electronic devices must be stowed during taxi, take-off and landing or at any other time as requested by the Captain.
Any device that transmits or receives communications whichdoes not have a flight mode, must be switched off for the duration of the flight.
The operation of hearing aids and heart pacemakers is permitted.
When the services of any third party offering to provide services other than carriage by air such as rail and coach transfers, hotel or hostel reservations or car rental are promoted either on http://www.ryanair.com/ or in any other media, these services are operated by third parties and the terms and conditions of the third party service provider will apply. We are not responsible for the correct performance or otherwise of these third party suppliers and in particular are not responsible for late, cancelled or incorrectly featured transfer information.
13.1.1 You are responsible for obtaining all required travel documents and visas and for complying with all laws, regulations, orders, demands and travel requirements of countries to be flown from, into or through which you transit.
13.1.2 We shall not be liable for the consequences to any Passenger resulting from his or her failure to obtain such documents or visas or to comply with such laws, regulations, orders, demands, requirements, rules or instructions.
13.2 TRAVEL DOCUMENTS
Prior to travel, you must present all exit, entry, health and other documents required by law, regulation, order, demand or other requirement of the countries concerned and permit us to take and retain copies thereof. We reserve the right to refuse carriage if you have not complied with these and such other requirements as are set out in our Regulations, or your travel documents do not appear to be in order. (click here for Regulations concerning Travel Documentation).
13.3 REFUSAL OF ENTRY
If you are refused entry into any country due to immigration inadmissibility, you will be required to pay any fines levied against us by the Government or immigration authority concerned, plus the cost of transporting you from that country back to your point of origin or elsewhere. We will not refund any flight you are unable to use as a result of your refused entry. Any costs incurred by us on your behalf will be levied via deduction from the credit/debit card used to make the booking.
13.4 PASSENGER RESPONSIBLE FOR FINES, DETENTION COSTS, ETC.
If we are required to pay or deposit any fine or penalty or incur any expenditure by reason of your failure to comply with laws, regulations, orders, demands or other travel requirements of the countries concerned, you shall reimburse us on demand, any amount paid or expenditure incurred. We may apply towards such payment or expenditure the value of any unused flights, or any of your funds in our possession e.g. gift vouchers, credit vouchers, etc. Any costs incurred by us on your behalf will be levied via deduction from the credit/debit card used to make the booking.
13.5 CUSTOMS INSPECTION
If required, you shall attend inspection of your Baggage, by customs or other governmental or airport authorities. We are not liable to you for any loss or damage suffered by you in the course of such inspection or through your failure to comply with this requirement.
13.6 SECURITY INSPECTION
You shall submit to any security checks by duly authorised representatives of governments or airport authorities or by us.
13.7.1 Payments must be authorised by the cardholder named in the booking. We withhold the right to cancel your booking without prior notice if we reasonably suspect that you or the cardholder are associated with any kind of fraudulent activity. Such suspicion may be based on the following activities:
13.7.2 You cannot provide, when questioned, contact information for the cardholder so that we may carry out security checks;
13.7.3 The cardholder did not authorise the payment and claims that the booking is fraudulent;
13.7.4 There has been previous fraudulent activity/chargebacks by you or the cardholder;
13.7.5 Information given while booking is erroneous/inadequate/inconsistent/linked to fraudulent behaviour;
13.7.6 There have been multiple payment attempts with inconsistent data entered.
14.1 International travel, as defined in the Convention, is subject to the liability rules of the Convention and European Union Council Regulation No.2027/97 (as amended by Regulation No. 889/2002) which are summarised as an attachment to these Terms & Conditions. Additionally, our liability will be determined by these Terms & Conditions of Carriage.
14.2 There are no financial limits to our liability for death, wounding or any other bodily injury suffered by a Passenger. We have strict liability up to 113,100 SDRs unless we can prove that the damage was caused by, or contributed to by, the negligence of the injured or deceased Passenger. For claims in excess of this limit, we may be exonerated if we can prove that we and our agents took all necessary measures to avoid the damage or that it was impossible for us or them to take such measures.
14.3 We will without delay, and in any event not later than fifteen (15) days after the identity of the natural person entitled to compensation has prima facie been established, make such advance payments as may be required to meet immediate economic needs on a basis proportional to the hardship suffered. Such payment shall not be less than 16,000 SDRs per Passenger in the event of death. Making an advance payment shall not constitute recognition of liability and may be offset against any subsequent settlement. Advance payments made hereunder shall not be returnable unless:
14.3.1 we prove that the Damage was caused by, or contributed to by, the negligence of the injured or deceased Passenger; or
14.3.2 where it is subsequently proved that the person who received the advance payment was not the person entitled to compensation; or
14.3.3 it is subsequently proved that the person who received the advance payment caused, or contributed to, the Damage by negligence.
14.4 Subject to Articles 14.2 and 14.3 above, our liability provisions are as follows:
14.4.1 Any liability we have for Damage, will be reduced by any negligence on your part which causes or contributes to the Damage in accordance with applicable law.
14.4.2 We will not be liable for Damage to Unchecked Baggage unless such Damage is caused by our negligence.
14.4.3 We are not liable for any Damage arising from our compliance with applicable laws or Government rules and regulations, or from your failure to comply with the same.
14.4.4 Our liability in the case of Damage to Baggage shall be limited to 1,131 SDRs (or equivalent) per passenger unless you have had a declaration of higher value by check-in at the latest and paid a supplementary fee.
14.4.5 Except where other specific provision is made in these Terms & Conditions, we shall be liable to you only for recoverable compensatory damages for proven losses and costs in accordance with the Convention.
14.4.6 We are not liable for any Damage caused by your Baggage. You shall be responsible for any Damage caused by your Baggage to other persons or property, including our property.
14.4.7 We are liable for Damage sustained in case of destruction, loss of, or damage to, Checked Baggage upon condition only that the event which caused the destruction, loss or damage took place on board the aircraft or during any period within which the Checked Baggage was in our charge. However, we are not liable if and to the extent that the Damage resulted from the inherent defect, quality or vice of the Baggage. We shall have no liability whatsoever for damage to articles not permitted to be contained in Checked Baggage under Article 8.3 above which are reasonably considered by us to be unsuitable for carriage because they are dangerous, unsafe or by reason of their weight, size, shape or character, or which are fragile or perishable having regard to, among other things, the type of aircraft being used. In the case of Unchecked Baggage, including personal items, we are liable only if the Damage resulted from our fault or that of our servants or agents.See Article 8.10 for items not permitted in the cabin and/or aircraft hold.
14.4.8 We are not responsible for any illness, injury or disability, including death, attributable to your physical condition or for the aggravation of such condition.
14.4.9 These Terms & Conditions of Carriage and their exclusions or limits of liability, applies to our servants, employees and representatives to the same extent as they apply to us. The total amount recoverable from us and from such employees, representatives and persons shall not exceed the amount of our own liability, if any.
14.4.10 Nothing in these Terms & Conditions of Carriage shall waive any exclusion or limitation of our liability under the Convention or applicable laws unless otherwise expressly stated.
14.5 Pursuant to Article 22 of the Convention, if you or your Checked Baggage suffer a delay in the carriage by air, we shall not be liable for Damage occasioned by a delay if we prove that we or our servants and agents took all measures that could reasonably be required to avoid such Damage or that it was impossible for us or them to take such measures. If we are liable for Damage occasioned by delay, except for cases of gross negligence Our liability for such Damage is limited as follows:
14.5.1 for Damage caused by delay in the carriage of Passengers, our liability is limited to 4,694 SDRs for each Passenger.
14.5.2 for Damage caused by delay in the carriage of Baggage, our liability is limited to 1,131 SDRs for each Passenger.
15.1 NOTICE OF CLAIMS
15.1.1 For the purpose of a claim under 15.1.2, acceptance of Checked Baggage by the bearer of the Baggage Identification Tag, without complaint at the time of delivery, is prima facie evidence that it has been delivered in good condition and in accordance with the contract of carriage.
15.1.2 If you wish to file a claim or an action regarding Damage to Checked Baggage, you must write and complain as soon as possible. In the case of Damage to Checked Baggage, you must write and complain within seven (7) Days and in the case of delay within twenty-one (21) Days, in both cases from the date on which the Baggage was placed at your disposal.
15.2 LIMITATION OF ACTIONS
Any right to damages and/or compensation shall be extinguished if an action is not brought within two years of the date of arrival at destination, or the date on which the aircraft was scheduled to arrive, or the date on which the carriage stopped. The method of calculating the period of limitation shall be determined by the law of the court where the case is heard.
Carriage of you and your Baggage is also provided in accordance with our Regulations which are binding upon you. These Regulations concern Ryanair’s fees, air carrier liability for passengers and their baggage, travel documentation, checked and cabin baggage (including the carriage of sports equipment and/or musical instruments), the carriage of children, infants and young persons, reduced mobility, blind/vision impaired passengers, pregnant or sick passengers, carriage of assistance animals, flight and name changes, priority boarding, ATOL information, and air carrier information. (click here for Regulations).
We are a ‘point-to-point' airline. We therefore do not offer, and cannot facilitate, the transfer of passengers or their baggage to other flights, whether operated by ourselves or by other carriers.
Passengers paying for their flights with a credit card or a Mastercard Prepaid card will incur a fee of 2% of the total transaction value.
Owing to the high costs of security and administration, we do not accept cash for fares, taxes, fees or charges for carriage of excess baggage and sporting equipment. Some airports may have local arrangements for the acceptance of cash and will often accept major debit cards issued in their country. Passengers intending to pay for these items at the airport should contact the airport in advance to determine if the airport will accept cash and/or which debit cards are acceptable as a form of payment. Passengers who pay for their flights with a credit card billed in a currency other than the currency of the country from which the flight departs will be charged in the currency of issue of the credit card, inclusive of a ‘foreign user’ charge but you can check the actual amount to be billed in the currency of your card prior to payment being made.
The title of each Article of these Terms & Conditions of Carriage is for convenience only and is not to be used for interpretation of the text.
- Damaged Baggage – must be reported at your arrival airport and in addition a documented claim submitted to Ryanair within 7 days from the date of damage.
- Misplaced Baggage – must be reported at your arrival airport and in addition a documented claim submitted to Ryanair within 21 days from the date of misplacement.
A valid travel document is required by all passengers travelling on Ryanair flights (including infants).
For travel to Morocco - only a valid passport is accepted.
A passport for travel outside the EEA (European Economic Area) must be valid for period of intended stay
- If a visa is applicable any children/infants must be travelling with the adult named on a visa vignette
- A valid passport
- A valid National Identity Card issued by the government of a European Economic Area (EEA) country. (Only the following EEA countries currentlyissue National Identity Cards acceptable for carriage on Ryanair flights: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, France*, Germany, Gibraltar, Greece, Hungary, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden (not accepted on non Schengen flights), Switzerland). *The validity of French National ID cards (issued for adults) has been extended from 10 years to 15 years.
- A valid German Government issued ‘Kinderausweis’ travel document
- A valid Greek National Police identity card
- A valid Spanish Family Book (for use by children under 14 years travelling with their parents/legal guardians on Spanish domestic flights only)
- A valid Italian ‘Certificato Di Nascita’ with photo (for use by children under 16 years) which has been endorsed as ‘VALIDO PER L'ESPATRIO’ for travel on international flights, no endorsement is required when travelling on Italian domestic flights.. It is the passenger's personal responsibility to ensure that this document meets the requirements of immigration and other governmental authorities at the destination airport.
- A valid Italian AT/BT card (for Italian domestic flights only).
- A valid UN Refugee Convention Travel Document – (issued in accordance with Article 28(1) of the 1951 UN Convention, by a Government in place of a valid passport.)
- A valid Convention Travel Document – (issued in accordance with Article 27 of the 1954 UN Convention for Stateless Persons, by a contracting state in place of a valid passport)
- A valid Collective Passport issued by an EU/EEA country
- Assistance type (BDGR) Passenger travelling with a guide/assistance dog that requires a walker through the airport (departure & arrival) to the aircraft seat and separate safety briefing from cabin crew
- Assistance type (PETC) Passenger travelling with a guide/assistance dog, but requires no special airport special assistance services
- Assistance type (WCHC) Passenger requires assistance through the airport (departure & arrival) and to be lifted on/off the aircraft and to the aircraft seat
- Assistance type (WCHS) Passenger requires assistance through the airport (departure & arrival) and up/down the aircraft steps
- Assistance type (DPNA) Self-reliant passenger with an intellectual disability who can understand & respond to safety instructions who requires assistance through the airport (departure & arrival) to the boarding gate.
- Assistance type (BLND) Blind/vision impaired passenger requires a walker (departure & arrival) through the airport to the aircraft seat and separate safety briefing from the cabin crew
- Passengers with reduced mobility, blind/vision impaired, intellectual disability, those travelling with an assistance dog and passengers whose physical size or age would prevent from being able to move quickly
- Passengers must be capable of using toilet facilities unaided
- Passengers must be capable of feeding themselves unaided
- Passengers must be capable of administering their own medicines and medical procedures unaided.
- Can support their upper body without assistance
- All Ryanair intra EU/EEA flights
- All Ryanair domestic flights
- Flights to/from Morocco.
When entering the UK or Republic of Ireland, passenger’s travelling with a guide/assistance dog must carry either:
Valid EU pet passport
Third country official veterinary health certificate (plus required medical documentation)
The EU Pet Passport or veterinary health certificate must be supported with documentation confirming that the guide/assistance dog is affiliated to one of the following organisations to enable entry to the UK or the Republic of Ireland.
International Guide Dog Federation
Assistance Dogs UK
Assistance Dogs International (ADI)
- Passengers travelling with a guide/assistance dog must carry a valid Pets Passport* or third country official veterinary certificate* (plus required medical documentation) on all EU/EEA flights.
- To be accepted on a Ryanair flight a guide/assistance dog must be trained to perform tasks for the benefit of an individual with a disability (physical, sensory or psychiatric).
- The guide/assistance dog shall wear a standard identifying jacket or harness throughout the journey.
- Guide/assistance dogs travel in the aircraft cabin and must sit on the floor at the passenger's feet. A maximum of four guide/assistance dogs are permitted per flight. The dog along with containers and food are carried free of charge.
- Any passenger wishing to travel with their guide/assistance dog on board should pre-advise us preferably on the same day as booking. This can be done online or via the Ryanair Special Assistance Line.
- The wheelchair battery must be dry/gel cell ONLY
- The dimensions of the wheelchair when collapsed must not exceed 81cms (height), 119cms (width) and 119cms (depth)
- The battery power must be isolated and exposed terminals protected from short circuiting, to protect the wheelchair/mobility aid from inadvertent activation, please remove the key, deactivate using the joystick or deactivate using an isolation switch or buttons, or other isolation mechanism (such as Anderson Connector or Airsafe plug ).
- Rubella: Passengers can be accepted for travel four (4) days after the appearance of the rash.
- Measles: Passengers can be accepted for travel seven (7) days after the appearance of the rash.
- Mumps: Passengers can be accepted for travel when all swelling has subsided. This is usually after seven (7) days however it can take up to 14 days.
- Chicken pox: Passengers can be accepted for travel seven (7) days after the appearance of the last new spot.
- For an uncomplicated single pregnancy, travel is not permitted beyond the end of the 36th week of pregnancy
- For an uncomplicated twins, triplets etc. pregnancy, travel is not permitted beyond the end of the 32nd week of pregnancy.
- 16 years or older
- Willing and able to help in the event of an emergency
- Not traveling with an infant (in addition includes rows 15 and 18)
- Not be a large customer requiring a seat belt extender
- Not have not booked an extra seat (comfort or additional item)
- Not requiring airport special assistance of any kind
TABLE OF OPTIONAL FEES
Fees subject to VAT on Italian, French, Spanish, Portuguese & German domestic routes at applicable government rates
|(Euro €/UK £)||Purchased during initial flight booking on http://www.ryanair.com/||Purchased at Airport or Call Centre|
|€ / £||€ / £|
Credit Card Fee
|2% of transaction total||2% of transaction total|
|Allocated Seating ***|
|Premium Seat (incl. Prioirty Boarding) from*||€10 / £10||
€15 / £15
|Regular Seat from*||€5/ £5||€7.50/£7.50|
|Regular Seat (incl. Priority Boarding - available for purchase from 8th April from||€7 /£7||Not available at airport|
|Priority Boarding from (per flight***)||€2 / £2||€4 / £4|
|Boarding Card Re-issue Fee||n/a||€15/£15|
|Airport Check In Fee||n/a||€70/£70|
|Infant Fee - Per Infant/Per One Way flight (must be under 2 years for both outbound and return flight)||€30 / £30||€30 / £30|
|Infant/Child Equipment (car/booster/travel cot) Fee charged per Item/ Per One Way Flight - maximum weight of 20kg per item (1 pushchair per child carried free of charge).||€10 / £10||€20 / £20|
Sports Equipment Fee charged per Item/ Per One Way Flight A maximum weight of 20kg per item
(Bikes max weight - 30kg)
|€50 / £50||€60 / £60|
|Musical Instrument Fee charged per Item/ Per One Way Flight A maximum weight of 20kg per item||€50 / £50||€60 / £60|
|Flight Change Fees - Per Passenger/Per One Way Flight|
|Flight Change Fee - Low Season*||€30 / £30||€45 / £45|
|Flight Change Fee - High Season*||€40 / £40||€60 / £60|
|Flight Change Fee - Low Season* - Selected Flights**||€50 / £50||€75 / £75|
|Flight Change Fee - High Season* - Selected Flights**||€60 / £60||€90 / £90|
|Name Change Fee - Per Passenger||€110 / £110||€160 / £160|
|Flight Uncheck Fee: Per Passenger/ Per One Way Flight||Not Available Online||€15 / £15 via call centre only|
|Government Tax Refund Administration Fee - Per Passenger||Not Available Online||€20 / £17|
Booking Fee: applies to ALL reservations made at airports/call centres
|N/A||€20 / £20|
|Therapeutic Oxygen Reservation Fee: -per reservation||Not Available Online||€100 / £100|
|Missed Departure Fee - only available at less than 40 mins before and up to 1 hour after flight departure time ****||Not Available Online||€110 / £110 - at airport only|
High Season - From 21/12/13 - To 04/01/14
Checked Baggage - Fees per bag per one way flight
(Each passenger permitted to check in up to 2 bags)
|Purchased on Ryanair.com||Purchased at Airport or Call Centre from 5th January 2014|
|(Euro € / UK £)||€/£||€/£|
1st/2nd Bag (15kg) - Low Season* from***
€15 / £15
€30 / £30
|1st/2nd Bag (15kg) - Low Season* - Selected Flights** from***||
€20 / £20
€40 / £40
|1st/2nd Bag (15kg) - High Season* from***||€25 / £25||€50 / £50|
|1st/2nd Bag (15kg) - High Season* - Selected Flights** from***||€35 / £35||€70 / £70|
|1st Bag (20kg) - Low Season* from***||€25 / £25||€40 / £40|
|1st Bag (20kg) - Low Season* - Selected Flights** from***||€30 / £30||€45 / £45|
|1st Bag (20kg) - High Season* from***||€35 / £35||€55 / £55|
|1st Bag (20kg) - High Season* - Selected Flights** from***||€45 / £45||€75 / £75|
Excess Baggage Fee - Per Kilo
This can only be purchased at the airport ticket desk/kiosk
|N/A||€10 / £10|
|Fee for Special Declaration of Valuable Baggage - Allows for a higher limit on carrier liability||N/A||€50 / £50|
High Season - From 21/12/13 - To 04/01/14
***Higher prices apply if purchased through Manage Booking
AIR CARRIER LIABILITY FOR PASSENGERS AND THEIR BAGGAGE
This information notice summarises the liability rules applied by Community air carriers as required by Community legislation and the Montreal Convention 1999.
Compensation in the case of death or injury
There are no financial limits to the liability for passenger injury or death. For damages up to 113,100 Special Drawing Rights ("SDRs") the air carrier cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault.
If a passenger is killed or injured, the air carrier must make an advance payment, to cover immediate economic needs, within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than 16,000 SDRs.
In the case of passenger delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is limited to 4,694 SDRs.
In the case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1,131 SDRs.
Delay, Loss or Damage to Baggage
The air carrier is liable for destruction, loss or damage to baggage up to 1,131 SDRs. In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective. In the case of unchecked baggage, the carrier is liable only if at fault.
Claim Time Limits for Delayed, Lost or Damaged Baggage
The reporting of damage/misplaced baggage at your arrival airport does not represent a claim to Ryanair and therefore it is necessary to also make a claim directly, within the time limits set by the Montreal Convention 1999.
Higher Limits for Baggage
Under the Montreal Convention 1999, Ryanair’s liability for lost, damaged or delayed baggage is limited to 1131 SDR (approx. €1300). A passenger can benefit from a higher checked baggage liability by making a Special Checked Baggage Declaration of Value and paying a fee of €50/£50 or equivalent in local currency (plus VAT for domestic flights), per person/per one way flight. The payment of this fee raises the checked baggage liability limit to 2,262 Special Drawing Rights (approx. €2600). Each Checked Baggage Special Declaration of Value Fee must be paid for at the airport of departure.
Liability of Contracting and Actual Carriers
If the air carrier actually performing the flight is not the same as the contracting air carrier, the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier.
Time Limitation for Action
Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived.
Basis for the above information
The basis of the rules described above in the Montreal Convention of 28 May 1999, which is implemented in the Community by Regulation (EC) No.2027/97 (as amended by Regulation (EC) No.889/2002) and the national legislation of the Member states.
It is each passenger's personal responsibility to ensure that he or she has valid travel documentation which meets the requirements of Ryanair, immigration and other authorities at every destination. Please also note that
In order to ensure compliance, passengers should carry a valid passport (and visa if applicable) or EU/EEA government issued national identification card on all journeys. Any fines, penalties, payments or expenditures incurred as a result of breach of these requirements shall be paid by or charged to you.
Children added to a Parents/Guardians Passport – EU/EEA Nationals (except UK and Ireland passport holders) - From 26th June 2012 children should have their own Passport when travelling (one person per passport). From this date onwards existing entries of children in their parents passports are no longer valid. The passport is only valid for its holder and any child added to the document MUST hold their own passport. Please refer to your passport issuing office for further details.
Ryanair does NOT accept driver licences, residence cards, seaman books, a police report (issued in the event of travel document loss/theft), military ID cards etc. Expired or damaged forms of photo-id will not be accepted on any flight.
Details of all passengers’ travel documents (including those of children and infants) must be entered during the online check-in process. All passengers must present their valid travel document along with their online boarding pass at airport security and at the boarding gate for all flights.
THE ONLY FORMS OF TRAVEL DOCUMENTS ACCEPTED ON RYANAIR FLIGHTS ARE:
Each passenger may check in up to two checked bags upon payment of the applicable checked baggage fees by electing to purchase a checked baggage allowance of either 15 kilos or 20 kilos when make their initial booking. After the booking is made checked baggage can be added to a reservation via the Manage My Booking facility up to 4 hours before the scheduled flight departure time. The checked baggage fees are charged per person/per one way flight. Higher baggage fees apply when checked bags are purchased via Manage Booking, a Ryanair call centre or airport ticket desk, during peak periods and on selected routes. Fees may vary from time to time but it is the rates in force at the time you book and/or pay for your checked baggage allowance which apply.
Any sharp objects in Checked Baggage should be securely wrapped to prevent injury to screeners and handling personnel
For full details of our current Checked Baggage Fees, see our Table of Fees(Click here).
The pooling or sharing of purchased checked baggage allowances is permitted with others included on the same flight reservation when checking in together.
Any passenger exceeding their personal checked baggage allowance will be charged for excess baggage at the rate prevailing on the day of travel. This is currently £10/€10 per kilo (or local currency equivalent).
At airports with self-service kiosks, you must have paid any checked baggage fees and/or excess baggage charges and deposited your checked baggage at a bag drop desk no later than 40 minutes before scheduled departure time.
There is no checked/hand baggage allowance for infants. However, one fully collapsible pushchair/double pushchair/travel system/baby sling per child may be carried free of charge. Additional infant equipment such as car/booster seats and travel cots may be carried in addition to your personal checked baggage allowance. Infant equipment up to a maximum of 20kilos (car/booster seats and travel cots) booked online is charged at the rate of £10/€10 per item/per one way flight or at the airport or through a Ryanair call centre, the higher rate of £20/€20per item/per one way flight will apply. Any infant equipment weighing over the 20 kilos allowance will be charged for the excess at the applicable excess baggage rate per kilo.
Infant equipment can only be carried if there is an infant in the booking.
Mobility equipment is carried free of charge.
Sporting or musical equipment including but not limited to large fishing rods, golf clubs, bikes* (bikes have a weight limit of 30 kilos), scooters, fencing equipment, pole vaults, javelin, surfboards, bodyboards, snowboards and skis and large musical instruments including but not limited to harps, double bass and drums are inherently unsuitable for carriage by airlines operating fast turnarounds such as Ryanair. However, these items may be carried in the hold of the aircraft in addition to your personal checked baggage allowance up to a limit of 20 kilos per item upon payment of a discounted online fee of £50/€50 per item, per one way flight. If the item is purchased at the airport or through a Ryanair call centre a higher fee of £60/€60 per item/per one way flight will apply). Any sporting and musical item weighing over the 20 kilos allowance will be charged for the excess at the applicable excess baggage rate per kilo.
* Bicycles - MUST be contained in a protective box or bag in order to be accepted for travel.
Electric bicycles cannot be carried
Smaller musical items such as a guitar, violin or viola which exceed our cabin baggage dimensions may be carried in the cabin if a seat for it has been reserved and the appropriate fare paid. There is no checked or cabin baggage allowance associated with the purchase of an extra seat.
To book an extra seat for an item the word "ITEM SEAT" must be entered as the surname and "EXTRA" must be entered at the first name. EXTRA ITEM SEAT will then be displayed on the reservation and online boarding pass. The accompanying passenger's travel document details must be entered during the online check- in process. Reserved seating in emergency rows 1,16 and 17 may not be purchased if you have purchased an extra seat for item/comfort
For health and safety reasons Ryanair does not accept for carriage any individual item exceeding 32 kilos or with combined dimensions of more than 81cms (height), 119cms (width) and 119cms (depth). This weight limit does not apply to mobility equipment.
Ryanair is not liable if and to the extent that the Damage resulted from the inherent defect, quality or vice of the Baggage. Accordingly, we shall have no liability for unsuitably packed, perishable, damaged or fragile items.
You must also fully comply with Article 8 of our Terms & Conditions of Carriage (click here for details).
One cabin bag per passenger* weighing up to 10kg with maximum dimensions of 55cm x 40cm x 20cm, plus 1 small bag up to 35 x 20 x 20 cms.
Due to cabin space limitations only 90 cabin bags (55 x 40 x 20 cms) can be carried in the cabin, any remainder will be carried free of charge in the aircraft hold.
Oversized cabin baggage will be refused at the boarding gate, or where available, placed in the hold of the aircraft for a fee of £50/€50 (fee subject to VAT on domestic flights at applicable government rates). If you are unsure, check at the Bag Drop desk before going through security.
*excluding infants travelling on a parent’s lap
Smaller musical items such as a cello, guitar, violin or viola which exceed our cabin baggage dimensions may be carried in the cabin if a seat for it has been reserved and the appropriate fare paid. There is no checked or cabin baggage allowance associated with the purchase of an extra seat.
To book an extra seat for an item the word "ITEM SEAT" must be entered as the surname and "EXTRA" must be entered at the first name. EXTRA ITEM SEAT will then be displayed on the reservation and online boarding pass. The accompanying passenger's travel document details must be entered during the online check- in process. Spanish Resident and Large Family Discount is not applicable on EXTRA seats.
Reserved seating in emergency rows 1,16 and 17 may not be purchased if you have purchased an extra seat for item/comfort/broken leg.
You must also fully comply with Article 8 of our Terms & Conditions of Carriage (click here for details).
CHILDREN, INFANTS & YOUNG PERSONS
Ryanair does not carry unaccompanied minors under 16 years. Children under the age of 16 years must always be accompanied by a passenger over 16 years. Escort and special facilities are NOT available.
For regulatory reasons, infants aged between 8 days and 12 months (on the date of return travel) must sit on an adult's lap using an infant seat belt provided by the cabin crew. The charge for carriage of infants is £30/€30 (or local currency equivalent) per infant/per one way flight (maximum one infant per adult). Infants aged over 12 months can travel in their own aircraft seat if using an Amsafe CARES child restraint, please contact a call centre to book this
No baby/car seats are allowed in the cabin of the aircraft. Infants do not qualify for any baggage allowance. If the infant reaches the age of 2 years prior to the return journey they must pay the applicable fare, taxes, fees and charges for that part of the journey.
Spanish resident children under the age of 18 years who are travelling without their parents/legal guardians on a valid national identity card on flights between European Economic Area (EEA) countries must have a form (collected from their local police station) of written authorisation to travel from their parents. This form will need to be presented at the passport control.
From the 01st January 2013, French children under the age of 18 years who are travelling without their parents/legal guardians are not required to have a written authorisation to travel from their parents. They are required to present a valid passport or national identity card only. This applies to any flight/route.
Italian minors under 14 years travelling with the new style ID Card “Carta d‘identità” with one or both parents can travel on EU/Schengen flights with no additional documentation required. If travelling outside EU/Schengen they must also be in possession of their birth certificate. If travelling with neither parent with the new style ID card they should be in possession of an „Affido“.
Italian minors under 16 years travelling with only one parent OR Guardian must be in receipt of an „Affido“ which must be signed by the parent who is not travelling.
Portuguese routes: Portuguese nationals and alien residents under 18 years leaving or re-entering Portugal, to or from a non-Schengen member state unaccompanied by their father, mother or legal guardian need a travel authorisation. This must be signed by both parents or legal guardian with the signature notarised if the parents or legal guardian reside in Portugal; or authenticated by a Portuguese embassy or consulate in the country where the parents or legal guardian reside. This travel authorisation is also required when minors are accompanied by a person other than their father, mother or legal guardian. In such cases the travel authorisation must also clearly show the name of the accompanying person. Foreign minors under 18 years and traveling alone may be refused entry if they do not have anyone in Portugal taking responsibility for their stay.
CARRIAGE OF DISABLED PERSONS AND PERSONS WITH REDUCED MOBILITY
(Notice Pursuant To EC Regulation 1107/2006 : Carriage of Disabled Persons and Persons with Reduced Mobility)
Cabin Seating Restrictions for Certain Categories of Passenger
In accordance with regulatory requirements (EU-OPS 1.260), our flight crew must ensure that access to emergency equipment and evacuation of the aircraft in an emergency will not be impeded before allocating seats
Seating Restriction– For safety reasons customers requiring one of the below types of airport special assistance should be seated next to a window UNLESS the window seat is occupied by a travel companion or the flight load allows for empty seats between the disabled customer and the window.
Customers who have limited mobility in the cabin (see assistance types below) or who are using therapeutic oxygen, an Amsafe, Crelling harness or Meru chair will be allocated (by calling or emailing the Special Assistance Team) a suitable seat onboard free of charge along with one travel companion. These customers will be boarded after general boarding is completed.
Passengers travelling with guide/assistance dogs
Passengers, with limited or no mobility in the cabin
Passengers with an intellectual disability
Passengers who are blind/vision impaired requiring assistance
The airport special assistance booked by a customer is detailed on the online boarding pass, if the word (PRM Seat) is displayed on the boarding pass then the customer should contact our Special Assistance team to have a suitable seat allocated free of charge plus one travel companion.
Customers who have prebooked any other type of airport special assistance are NOT allocated a specific seat onboard and can purchase a Premium or Regular seat (except emergency exit seats) during initial booking, Manage Booking or during Online Check In or be randomly allocated a seat free of charge when checking in online (see our Regulations concerning Allocated Seating)
Please note: emergency exit row seats cannot be used by passengers requiring airport special assistance of any kind
Certain passengers cannot be seated in emergency exit rows where they could obstruct access to emergency equipment or hinder an emergency aircraft evacuation:
The final decision relating to aircraft /seating safety issues always rests with the Captain.
Reservation of Airport Special Assistance
Passengers requiring airport special assistance can pre-book these services on the Ryanair website up to 48 hours before the flight. After this time and up to 12 hours prior to scheduled flight departure, passengers should contact the Ryanair Special Assistance Line (subject to opening hours). If 48 hour’s notice is not provided the required assistance may not be available, however the airport special assistance provider will make all reasonable efforts to provide the service.
In order for the airport assistance company to provide the pre-booked service, passengers must present at the special assistance desk 1 hour 40 minutes before flight departure.
Please retain your boarding pass or airport special assistance receipt for production on arrival at your destination airport in order to obtain the pre-booked assistance.
Passengers with pre-booked airport assistance requirements should arrive at the boarding gate at least 30 minutes prior to the flight departure.
Travelling with mobility aids and/or medical equipment
Passengers with reduced mobility are permitted to carry, free of charge, two pieces of mobility equipment plus necessary medical equipment needed for the duration of their stay.
Passenger wishing to carry medical equipment as an additional item of checked baggage should contact the Ryanair Special Assistance Line to receive a checked baggage waiver letter for presentation at the Bag Drop Desk.
Customers wishing to bring medical equipment as an additional item of cabin baggage should contact the Ryanair Special Assistance Line to receive a cabin baggage waiver letter for presentation at the Boarding Gate.
PASSENGERS REQUIRED TO TRAVEL WITH AN ACCOMPANYING PERSON
We require an able bodied accompanying adult (aged 16 and over) to travel with an accompanying passenger when it is evident that a reduced mobility passenger is not self-reliant and could pose a risk to safety.
Guidelines for Air Passenger Self Reliance:
The below information regarding air passenger self reliance is set out by the UK Department for Transport -Access to Air Travel for Disabled People: Code of Practice (July 2008)
Each passenger must be self reliant by reference to all of the categories below. If not, then he/she must be travel with an able bodied accompanying adult aged 16 and over who is capable of providing the assistance required.
Where a reduced mobility passenger is travelling with an accompanying adult, we will do our best to ensure the accompanying passenger is seated next to them
Each able bodied accompanying adult cannot assist more than one reduced mobility passenger and must purchase the prevailing adult fare.
In order for an airport to provide pre-booked special assistance, passengers must present at the special assistance desk at least 1 hour 40 minutes before their flight departure.
Passengers with pre-booked assistance requirements should arrive at the boarding gate at least 30 minutes prior to the flight departure.
BLIND/VISION IMPAIRED PASSENGERS
Blind or vision impaired passengers who are not self reliant as per the above guidelines must travel with an able bodied accompanying adult aged 16 or over.
CARRIAGE OF GUIDE/ASSISTANCE DOGS
GUIDE/ASSISTANCE DOGS ARE ACCEPTED ON THE FOLLOWING ROUTES
Guide/Assistance dogs are NOT Accepted on flights on the following non EU routes:
Specific Guidelines for the entry of Guide/Assistance Dog into the UK & Republic of Ireland
Specific Guidelines for Guide/Assistance Dog Entry travelling on Intra EU/EEA Flights
General Guidelines for Travel:
Please note: failure to pre-advise us may result in the service being unavailable on arrival at the airport and you being unable to travel on your booked flight.
*Pets Passport: It is the passenger’s responsibility to ensure that the Pet Passport presented is up to date and complies with the vaccination and treatment requirements of the destination country. We cannot accept liability for any guide/assistance dogs that are incorrectly documented. We recommend if you have any doubts about your dog’s eligibility to travel that you contact the destination airport prior to travel, to confirm Pet Passport details.
*Third country veterinary health certificate: Guide dog and assistance dog owners in countries which do not issue Pet Passports, will need to obtain an official veterinary health certificate to show that their dog complies with the rules of the Pet Travel Scheme.
DEAF OR HEARING IMPAIRED PASSENGERS
Deaf or hearing impaired passengers, who are self-reliant, as per the above guidelines, may travel without an accompanying adult aged 16 or over.
ELECTRIC WHEELCHAIRS/SCOOTERS AND OTHER MOBILITY EQUIPMENT
Passengers with reduced mobility who are travelling with an electric wheelchair/mobility scooter are required to advise us at least 48 hours before travel of the make, model, weight and lowest collapsed height of the wheelchair. Passengers are also asked to bring the operating instructions to the airport .
Electric wheelchairs/mobility scooter must comply with the following to be accepted for carriage:
The 32kg single item weight limit does not apply to mobility equipment.
No wheelchairs are permitted to travel in the aircraft cabin and segways cannot be carried.
We recommend that travel insurance cover for their mobility aids be purchased as an airline’s liability is limited under the Montreal Convention 1999.
Onboard Aisle Chairs
We have onboard aisle wheelchairs chairs available on all our aircraft and our crew are trained to provide assistance to reduced mobility passengers in moving to and from the aircraft lavatory door. For health and safety reasons our crew cannot assist passengers to move from their seat to the onboard wheelchair or from/to the chair into the lavatory or with medication.
For safety reasons, Ryanair does not permit passengers to bring their own oxygen on board. If oxygen is required for use during the flight it must be reserved at the latest 7 days prior to travel directly with Ryanair via your local Ryanair call centre or by emailing our Special Assistance team preferably on the same day of booking for a fee specified in the Ryanair Fees.
Safety regulations limit oxygen requests to one per flight. Passengers requiring oxygen must carry a letter from their doctor written in English confirming that they are fit to travel; that they do not require a continuous supply of oxygen for more than 250 minutes at a flow rate of 2 litres per minute and that the oxygen we provide is suitable for them. Passengers will not be accepted for travel without this letter.
INFECTIOUS DISEASES AND SKIN CONDITIONS
All air carriers have the right to refuse to carry passengers with conditions that may worsen, or have serious consequences, during the flight (Download the World Health Organisation fitness to fly information (PDF - 84KB)). If there is any concern or indication that a passenger could be suffering from an infectious disease/skin condition then the airline may require medical clearance. Passengers travelling with any visible skin conditions (which may include but not limited to the below) are recommended to travel with a medical certificate or doctor’s letter confirming that they are fit to fly.
Passengers travelling with any of the following conditions are required to produce a medical certificate confirming that they are fit to fly:
Once an uncomplicated pregnancy enters its 28th week, expectant mothers are required to carry a 'fit to fly' letter completed by their midwife/doctor click here to download the template letter. This completed letter should be dated within 2 weeks of your booked flight and presented at either the bag drop desk and/or the boarding gate.
Ryanair reserves the right to refuse travel of an expectant mother over 28 weeks pregnant who does not present a completed "fit to fly" letter from their midwife/doctor at either the bag drop desk and/or the boarding gate.
For uncomplicated pregnancies travel is not permitted beyond the following dates:
A mother can be accepted for travel from 48 hours after the birth of her baby subject to having delivered without any complications or surgery. If a caesarean section was performed or if surgery was needed for the mother then the minimum period before we could accept her for travel would be 10 days. However, this is also subject to approval for travel from her treating doctor.
FLIGHT DATE, NAME & ROUTE CHANGES
Flight Change – Date and Times
Flight dates and times are changeable (subject to seat availability), such changes can be made up to 4 hours prior to the scheduled flight departure time either online (unless you have already checked in online*) or via a Ryanair reservation centre (subject to opening hours) discounted rates apply when booking online. If you do not wish all passengers in your booking to be changed, or if domestic flights are being changed to international flights, you must contact our local reservations centre (subject to opening hours).
Flight change fees are charged per one way flight/per person and vary by season - please see our Table of Fees for details . In addition to these flight change fees, any price difference between the original fare paid and the lowest total price available at the time of the flight change is charged. Please note that if the fare/fees on the new flight is lower, no refund will be made.
Flight bookings that include a Spanish resident discount or Spanish large family discount cannot be changed online, please contact a Ryanair reservation centre
German SEPA payments can only be accepted up to 10 days prior to the flight departure
Flight Route Change
The booked flight routes can be changed (subject to seat availability) such changes can be made up to 4 hours prior to the scheduled flight departure time either online (unless you have already checked in online*) or via a Ryanair reservation centre (subject to opening hours) discounted rates apply when booking online. If you do not wish all passengers in your booking to be changed, or if domestic flights are being changed to international flights, you must contact our local reservations centre (subject to opening hours)
Once an outbound flight has taken place the booked route on the return flight cannot be changed (except if your flight has been cancelled or delayed over three hours in which case please contact Ryanair Reservations or the Airport Ticket Desk).
Flight route change fees are charged per one way flight/per person and vary by season - please see our Table of Fees for details. In addition to these flight change fees, any price difference between the original fare paid and the lowest total price available at the time of the flight change is charged. Please note that if the fare/fees on the new flight is lower, no refund will be made.
Flight bookings that include a Spanish resident discount or Spanish large family discount cannot be changed online, please contact a Ryanair reservation centre
German SEPA payments can only be accepted up to 10 days prior to the flight departure
Name change fees are charged per passenger/per booking, please see our Table of Fees for details.
Name changes can be made up to 4 hours prior to the scheduled flight departure time either online (unless you have already checked in online*) or via a Ryanair reservation centre (subject to opening hours).
Any name change made to a flight reservation must be for that individual passenger's complete flight itinerary.
Flight bookings that include a Spanish resident discount or Spanish large family discount cannot be changed online, please contact a Ryanair reservation centre
German SEPA payments can only be accepted up to 10 days prior to the flight departure
*Passengers who have checked in online but now wish to change a flight date, route or passenger name must contact a reservation centre up to the day prior to flight departure(subject to opening hours) to have the required flight(s) unchecked,subject to the payment of an uncheck fee of €15/£15 per flight/per person. Once the flight(s) have been unchecked the reservation can be changed via Manage Booking .Name changes are not possible if any flight sector in the booking has been flown. This service is not available at the airport
PRIORITY BOARDING - ALL FLIGHTS FROM 8 APR 2014 ONWARDS
Priority Boarding is free for all customers who purchase a Premium Seat (rows 1-5, 16 & 17, 32 & 33).
Priority Boarding can be added from €/£2 per person/per flight when a Regular Seat has been purchased. Please note that when purchased Priority Boarding is added to all customers included in that booking.
Boarding commences 30 minutes before flight departure, up to 90 cabin bags (55 x 40 x 20 cms) are guaranteed to be carried in the cabin which should ensure that all Priority Boarding customers who board first will be able to bring their cabin bags onboard. Later boarding passengers may be requested (on heavily booked flights) to place their cabin bag in the aircraft hold but will do so free of charge.
ALLOCATED SEATING - ALL FLIGHTS FROM 8 APRIL 2014 ONWARDS
Customers can select and buy their preferred seat online from the time of booking right up to 2 hours before each booked flight.
There are 2 types of allocated seat available for purchase:
Premium Seats from £/€ 10 - Rows 1-5 (rapid exit), rows 16 & 17 (extra leg room) and rows 32 & 33. Premium Seats include Priority Boarding
Regular Seats from £/€5 – All other seats (rows 6-15 and rows 18-31). Regular Seats may be upgraded to include Priority Boarding from £2/€2 per person/per flight.
Allocated seat fees are non-refundable except as provided in Articles 4.2, 10.2, 10.3 and 10.4
Customers who do not wish to select and purchase their preferred allocated seat, can check-in online between 7 days and 2 hours before each booked flight and will be randomly allocated a seat free of charge.
Online Check In Procedure - ALL FLIGHTS DEPARTING FROM 8 APRIL 2014 ONWARDS
Between 30 days and 2 hours before each booked flight you can select and purchase your preferred allocated seat onboard.
If you do not wish to select and purchase your preferred allocated seat onboard then between 7 days and 2 hours before each booked flight you can go to online check in and be randomly allocated a seat free of charge.
NOTE: Customers who change flight dates/routes or names are not able to transfer their allocated seat to the new date/flight/name.
Online Check In Procedure - ALL FLIGHTS DEPARTING BETWEEN 1 FEB -7 APRIL
Between 15 days and 2 hours before each booked flight you can either select and purchase your preferred allocated seat onboard or be randomly assigned a seat free of charge.
We reserve the right to reassign seats at any time, for operational, safety or security reasons.
For safety reasons to sit in an emergency exit seat (rows 1, 16 & 17) you must be:
For safety reasons a maximum of 2 infants can be seated in any row (one on either side of the centre aisle).
We reserve the right to reassign allocated seats at any time for operational, safety or security reasons.
Flights booked directly from an airline are not ATOL protected, even if you book accommodation from another company via a link accessed from an airline website. If you make payment by credit card it can provide financial protection: please check with your credit card provider for details.