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Customer Service Liaison Executive

Location: Dublin

Reports to: Customer Service Supervisor

Ryanair is the World's favourite airline and operates more than 1,500 flights per day from over 50 bases and 1,400 low fare routes across 28 countries, connecting over 165 destinations. Ryanair operates a fleet of 286 new Boeing 737-800 aircraft with firm orders for a further 25 new aircraft (before taking account of planned disposals), which will be delivered over the next year. Regulated by the Irish Aviation Authority, Ryanair currently has a team of more than 8,500 people and expects to carry 75 million passengers in the current fiscal year.

Ryanair is currently recruiting for the permanent position of Customer Liaison Executive in the Customer Service Department. The successful candidate will be energetic and committed, able to work well on his/her own initiative while being an integral part of our team.

The Customer Service Department is responsible for providing first class service to Ryanair passengers. With 73.5 million passengers flying with Ryanair this year alone, it's a busy department!

Duties Include:

  • Responsibility for responding to day to day written correspondence in line with the department's service levels and procedures.
  • Working to weekly deadlines in a dynamic environment.
  • Liaising with Lawyers and Insurers on a regular basis.
  • Reporting and communicating to management on problems which arise and suggest solutions on how to overcome them.

Experience and Qualifications:

  • Good knowledge of Microsoft Office suite
  • Excellent written and verbal communication skills
  • Must have flexible approach and ability to remain diplomatic and tactful whilst working under pressure
  • Energetic and enthusiastic individual looking to thrive and progress in an expanding company
  • Detail orientated; ability to complete large volume of work quickly
  • Knowledge of Italian is essential for this role
  • Previous experience in similar role would be a distinct advantage

Closing Date: 25/03/2012

Please email full curriculum vitae with cover letter (quoting reference number FRCSLE06) to Ríona Burke at recruitment@ryanair.com

Please note only applications for the position of Customer Service Liaison Executive will be accepted through the above email address, applications for other positions, general enquiries or requests will not be processed.


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