Customer Feedback
Dear Customer Service Staff,
If I could include the trumpet call you use for on-time flights within this fax message, I would! You can be sure this is not a complaint but a compliment.
Today 7th January at 10.05 I travelled on your flight FR2002 from Friedrichshafen to Stansted.
Your Chief Cabin Steward on that flight, Joao, welcomed me on-board BY NAME when I boarded the aircraft. I have flown all over the world for many years, and this is the first time ever that I have been greeted so personally. I thanked him during the flight and I told him that I would be writing to you to show appreciation for the "personal touch" he gave to the service.
I would be most grateful if you could do two things:
Firstly, ensure that Joao's Manager is informed how much this was appreciated.
Secondly, in whatever way you feel appropriate (for example in a staff newsletter) pass on this complimentary message, mentioning Joao's name.
By all means reply to me by email if you wish.
7th January 2009
Dear Sirs,
I have just returned from an extended weekend in Rome having flown Ryanair. I have to use a wheelchair to assist me in getting around. I am writing to you to let you know that my experience travelling with Ryanair could not have been better.
The courtesy and assistance extended to me at both Dublin Airport and Ciampino Airport was excellent. I have travelled to many destinations on various airlines but was very pleasantly surprised with Ryanair. Your in-flight staff were also most helpful and they should be commended for their work.
Many thanks for making my weekend a very special occasion. I will be travelling with Ryanair whenever possible in the future.
7th January 2009
Dear Sir/Madam,
Thanks to Ryanair for a great flight over from Sunderland.........it is too easy these days to allow good serivce to go un-noticed.
Ryanair, I know recieves vast amounts of bad press regarding additional charges.....etc, when in reality it is only recovering monies it needs to allow it to still remain the cheapest airline to its competitors.
The main reason for the letter is to acknowledge the great service I recieved from one girl on the above flight....she was;
Courteous
Pleasant (even at this time of the morning)
Always smiling
Very helpful
In general she did everything she could to make an early tiring flight an enjoyable one - she will not know who I am as I did not say anything on the flight...please pass on my thanks to her and her team.
Oh by the way maybe you should have a thank you link on web site as well as complaints?
16th April 2009
Dear Sirs,
Your web-site only seems to have contact details for complaints - nowhere for praise!!
Can you please pass on my complements to all of the involved staff?
My wife and I flew from Birmingham to Prague on Wednesday 1st April 2009 - and Prague to Birmingham on Sunday 5th April 2009. I originally booked the flight via your web-site.
May we just make the following positive comments?
We have flown with many of the suppsedly "budget" airlines and have found Ryanair [to date] to have been the most helpful.
Many thanks to all involved for making our trip a success.
06th April 2009
Dear Sir or Madam,
Flight London-Salzburg 13 March, Salzburg-London 23 March
I wanted to write to thank you and/or Stansted Airport for the extremely helpful and efficient way you dealt with my telephone request for wheel chair assistance for my husband, who has mobility problems due to osteo-arthritis, in connection with our journeys to and from Salzburg.
At every stage of the journey (and on the flight) we were assisted most ably, and pleasantly.
Since I think most airlines recieve compliants rather than praise, I just wanted to say how much we appreciated the way this was organised and carried out.
3rd April 2009
Dear Ryanair staff,
I am writing to say a big, big 'thank you' to Ryanair!!!!! We went to Pisa yesterday and had just the most fabulous day...and it was all thanks to Ryanair!
I cannot thank you an your staff enough for the EXCELLENT serivce you gave us both at Stansted and Pisa airpors!!! We were given first class care and attention by all your staff! The handling facilities for our wheel chair boys were superb! Our physiotherapist was also very impressed and extremely grateful.
My Geography class of special needs pupils had the most wonderful day out in Pisa and we could have not done it if it had not been for the special care and attention we were given by Ryanair. These pupils have a lot of hardships to face in life so this day out meant so very much to them!
I was so impressed by your service that i shall certainly be writing a complimentary letter about your wheelchair handling facilities to the newspapers.
I enclosed a few pictures taken yesterday to give you an impression of what a wonderful time we had. Your flights were very punctual so we had plenty of time to look around Pisa. All the pupils got up the Leaning Tower and they all got their 'Pizza in Pisa!'
I would like to write a personal letter of thanks to your wheel chair handling staff at Stansted and Pisa. Please could you give me their address for correspondence?
Finally, the cabin crews on the outbound flight at 8:25 on 20.3.09 and inbound flight at 18:45 on the same day were excellent at their jobs and gave us a very friendly and efficient service. They even made sure we had Italian and English speaking staff at Pisa to interpret for us. PLEASE trace their identities and convey our sincere thanks to them too.
Thank you again and i hope we can travel with you again soon!
21st March 2009
Dear Sir or Madam,
I would like to thank you all for another reliable flight last night, I don't think Ryanair get enough credit for the service being offered.
We are able to see more of our grandchild in Ireland and very much appreciate the service. Keep up the good work.
Hopefully one day you will also fly to New York too - where we have another grandchild!
19th February 2009
