Special Assistance

Our priority is to ensure the safety and comfort of all passengers during their journey. Below are the policies and procedures applicable when disabled/reduced mobility passengers travel.

Passengers with reduced mobility can reserve their required special assistance on the Ryanair website during the initial booking process. The special assistance required is confirmed and detailed on the internet flight confirmation page, the email travel itinerary sent after booking confirmation and on the online boarding pass. If a passenger is unable to book their required special assistance at the time of booking they should contact the Ryanair Special Assistance Line at the earliest opportunity or at least 48 hours prior to travel. This enables us to assess your needs and ensure that the relevant passenger information is provided to the airport authority special assistance company.

Passenger with Reduced Mobility (PRM) RESTRICTION

For safety reasons there is a restriction per flight on the number of disabled or passengers of reduced mobility through a sensory or mobility impairment that may be carried:

This restriction is in place to prioritise the safety of disabled or reduced mobility passengers as well as that of other passengers, particularly in any emergency evacuation situation.

To ensure that an emergency evacuation of all passengers onboard can be completed within regulatory requirements, we will carry a maximum of 4 disabled/reduced mobility passengers who require assistance. This restriction allows the cabin crew to attend to each individual disabled/reduced mobility passenger during an emergency evacuation.

Please note that stretchers are not permitted on Ryanair flights.
Click here for a list of assistance options

The final decision relating to any aircraft safety issue always rests with the Captain

Travelling with an Accompanying Person:

If passengers are not self reliant then we require them to travel with an able bodied accompanying person aged 16 and over. We have adopted the guidelines as set out by the UK Department for Transport -Access to Air Travel for Disabled People: Code of Practice (July 2008)

Guidelines:

Each passenger must be self reliant by reference to all of the categories below. If not, then he/she must be travel with an able bodied accompanying person aged 16 and over who must be capable of providing the assistance required.

• Passengers must be capable of using toilet facilities unaided
• Passengers must be capable of feeding themselves unaided
• Passengers must be capable of administering their own medicines and medical procedures unaided.

Where a disabled/reduced mobility passenger is assisted by an accompanying person, all reasonable efforts will be made to give such person a seat next to the disabled/reduced mobility passenger.

Seat allocation for disabled/reduced mobility passengers:

In accordance with regulatory requirements (EU-OPS 1.260), our flight crew must ensure that access to emergency equipment and evacuation of the aircraft in an emergency will not be impeded before allocating seats.

The following passengers may not be seated in the vicinity of an exit door where they could obstruct emergency exits, impede the crew in their duties, obstruct access to emergency equipment or hinder aircraft evacuation

• Passengers with reduced mobility, which may include but not be limited to someone with a mobility or sensory impairment
• Passengers whose physical size would prevent them from being able to move quickly.

The final decision regarding seat allocation in the cabin is made by the In-flight Cabin Services Supervisor.

Blind or Vision Impaired Passengers:

Blind or vision impaired passengers who do not meet all of the above guidelines must travel with an able bodied accompanying person aged 16 and over

Blind or vision impaired passengers who meet all of the above guidelines may travel without an accompanying person.

Travel with an assistance dog is permitted on certain routes (subject to the conditions listed below).

Blind or Vision impaired passengers travelling with a sighted (adult-over16) companion (on a one to one ratio) who require no special assistance are not subject to the PRM Restriction.

Deaf or Hearing Impaired Passengers:

Deaf or hearing impaired passengers who meet all of the above guidelines may travel without an accompanying person.

Deaf or hearing impaired passengers requiring no additional assistance are not subject to the PRM Restriction.

Travel of Assistance Dogs:

Can I bring a Guide/Assistance dog (animal) on a Ryanair flight?

Guide/service dogs accompanying passengers are carried on approved routes free of charge provided the dogs are compliant with the Pets Travel Scheme.

The dogs travel in the aircraft cabin and must sit on the floor at the passenger’s feet. A maximum of four guide/service dogs are permitted per flight.

Guide Dogs ARE accepted on the following routes:

All flights to/from Ireland to the United Kingdom

All flights to/from the UK** to continental Europe and Islands* (pending approval call Ryanair Special Assistance Line)

All flights to/from the UK** to Sweden and Norway (pending approval call Ryanair Special Assistance Line)

All flights to/from Dublin to Sweden and Norway (Prior Approval Licence required and 10 days notice – click here for information)

All domestic flights

All Intra continental Europe and islands* flights

All flights to/from continental Europe and islands* to Norway and Sweden

Flights from continental Europe and islands* to Dublin Airport-(Prior Approval Licence required and 10 days notice – click here for information)Prior Approval Licence and 10 days notice is required, please contact the Ryanair Special Assistance Line in order to confirm arrangements.

Guide dogs are NOT accepted on flights on the following routes:

Flights to/from Morocco.

Flights to/from Irish airports (except Dublin see above) to continental Europe and islands*

Any passenger wishing to travel with their guide/assistance dog on board should pre-advise us preferably on the same day as booking. This can be done online when making the initial flight booking or via the Ryanair Special Assistance Line

Please note: failure to pre-advise may result in the service being unavailable on arrival at the airport and you being unable to travel on your booked flight.

*Islands include Malta, Sardinia, Corsica, Sicily, Ibiza, Majorca, Canary Islands

** Bristol, Birmingham, Doncaster, East Midlands, Leeds, London Gatwick, Luton and Stansted, Manchester and Newcastle

Battery Operated Wheelchairs:

Wet cell battery operated wheelchairs cannot be accepted for travel.

Gel/Dry cell battery operated wheelchairs are permitted to be carried in the aircraft hold provided the battery is disconnected.

No wheelchairs are permitted to travel in the cabin of the aircraft.

We recommend that passengers' obtain adequate travel insurance cover for their mobility aid as airline liability is limited under the Montreal Convention 1999.

Assistance In-flight:

Our cabin crew will be happy to provide water to help you take oral medication. However, they are not allowed to provide medical services such as administering injections.

For safety reasons cabin crew cannot lift passengers or assist with personal hygiene.

If you require these types of assistance you must be travel with an accompanying passenger.

Essential Medical Equipment/Supplies:

For the carriage of medication in your hand luggage please bring the prescription with you to allow security clearance.

Passengers who need to carry essential medical equipment/supplies in addition to their hand or checked baggage allowance should contact the Ryanair Special Assistance Line.

Information in the event of refusal to travel:

If we are unable to carry a disabled/reduced mobility passenger, we will inform the person concerned of the reasons for refusal of carriage.