Ryanair is Europe’s largest airline by passenger numbers, fleet size, and route coverage. Through our website and mobile app, customers can book flights, tailor their journey with seat selection, fare bundles, and baggage options, purchase other travel-related products and services, manage their booking, receive journey updates, and complete online check-in. Ryanair is committed to making its platforms accessible in accordance with applicable regulations.
This accessibility statement applies to the following Ryanair platforms:
• Ryanair Website
• Ryanair App for Android and iOS
This accessibility statement can be used with the accessibility features offered in Microsoft Edge, Google Chrome and Safari, supporting users who rely on tools such as screen readers, text to speech, magnification, and other assistive functions.
Ryanair is committed to ensuring that our digital platforms are accessible to all users, including those with disabilities. We believe that everyone should be able to book flights, manage bookings, and access travel information with ease. Therefore, we are actively working to improve our digital services in line with accessibility best practices and the regulatory requirements of Directive (EU) 2019/882. Our aim is to provide a seamless and accessible experience across our website and mobile app, at each point in the customer journey.
We assess our services against the EAA accessibility requirements under Article 4 and Annex I. To implement these requirements in practice, we have drafted code review standards to embed accessibility considerations into our development workflow.
To make a booking on the Ryanair website or mobile app, the customer is guided through a structured step by step journey designed to help them find flights, tailor their journey to their needs with the selection of various ancillary services and complete their purchase efficiently.
During the booking flow, the customer is given the opportunity to notify Ryanair that they require special assistance on their journey. On the payment page, the customer can review a full summary of their booking, review the terms and conditions, and complete purchase. Following payment, customers receive confirmation of their booking along with details of their itinerary by e-mail. They can then continue to use the website or app to manage their booking, check in online, store their boarding pass, and receive updates related to their journey, such as gate information or schedule changes.
Website
Our websites are designed with consideration for use on current versions of major browsers including Google Chrome, Microsoft Edge, Mozilla Firefox and Apple Safari. Users can access these accessibility functions through the browser menus or their device’s accessibility settings. The design aims to interoperate with common assistive technologies, including screen readers and platform accessibility services including NVDA, VoiceOver, JAWS and TalkBack. Performance may vary by device and configuration; we recommend using the latest browser and OS updates. The accessibility of our websites relies on widely adopted web technologies and standards that support interoperability with assistive technologies, including HTML, WAI-ARIA, CSS, and JavaScript.
App
Our native mobile application relies on the accessibility and capabilities of the underlying software to support users who rely on assistive technologies. This includes support for accessibility services such as VoiceOver (iOS) and TalkBack (Android) as well as system-level features such as screen reading of interface element, focus navigation and text resizing, tools which the user can access on their device. The application is designed to expose interface elements in a structured manner to assistive technologies and to support accessibility settings configured at device level. As performance may vary by device and OS version, users are encouraged to keep their device software up to date to ensure optimal accessibility support.
We are committed to continuously improving the accessibility of our website. Over recent years, we have undertaken several initiatives to enhance the user experience for all visitors.
We are strengthening your digital experience so that key content and interactions are perceivable, operable, understandable, and robust. In practice that means improving structures and labels for accessibility features for assistive technology users, implementing consistent navigation, designing structures for better screen reader compatibility, and making changes to ensure reliable keyboard access.
These components are being built to work across different browsers and assistive tools. We are continuing to embed accessibility by design into our development and review process, so improvements are maintained over time.
On our website we are giving particular attention to critical customer journeys involving searching, selecting, paying, and managing bookings to ensure passengers can access information and complete transactions in a manner that is accessible to all.
As a result of these ongoing improvements, users on our website with accessibility requirements can use browser and device-based features including zoom controls and text enlargement. The website has been designed in line with WCAG AA colour and contrast requirements which have been implemented across most of the website and continue to be applied to new and updated content. Support for reader modes, reduced motion preferences and keyboard navigation is provided across the website, with ongoing enhancements focused on improving consistency and coverage. Together, these features support users with a wide range of accessibility needs, including individuals with visual impairments, low vision, cognitive or learning disabilities, motor or mobility impairments, and those who require simplified layouts or reduced visual motion.
As part of ongoing accessibility enhancements to the Ryanair App, recent development work has focused on improving the day-of-travel experience for users with accessibility requirements, including ensuring the digital boarding pass is accessible for all users. In line with our planned programme of accessibility improvements, work is now progressing on enhancing the check-in experience to support ease for users with accessibility requirements. Further improvements are planned across booking management, booking creation and additional app features as development continues. In support of these efforts, the mobile application is updated regularly, with new releases typically issued on a fortnightly basis to provide users with functional enhancements including accessibility improvements.
Accessibility is an ongoing effort. In recognition of our obligations, we are working to ensure that future updates and new features meet accessibility standards from the outset.
We are continuing to work towards full alignment with Directive (EU) 2019/882 by improving our digital services. We are actively working to address remaining issues and would appreciate your feedback.
If you encounter any accessibility barriers or have suggestions for improvement, please contact us via our Ryanair Help Centre or use our Contact Details for All Countries.
This statement was created on 30th of April 2026.
This statement was last reviewed on the 30th of April 2026.