Every day Ryanair is contacted by thousands of customers who booked through an Online Travel Agent (OTA) and run into difficulties with their booking. Some OTAs don’t provide Ryanair with customer contact or payment details, which means Ryanair cannot directly contact customers with important information and updates or directly assist customers who may contact us with a query or directly process refunds to customers. 

 

Some recent examples of difficulties caused by OTAs:

 

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OTAs act as middle men. Additional commissions are often applied by OTAs in respect of Ryanair flights and services which can be avoided by booking directly with Ryanair. Passengers may experience difficulties when booking through OTAs that they would not experience had they booked directly with Ryanair. Always book directly with Ryanair on Ryanair.com or the Ryanair app. Look for the Ryanair verified seal to ensure you’re booking directly.